Juan Andrade

Experience

• 

  CAPEL DE VENEZUELA

  Jan 2009 - Sept 2009

  Technician

  • Developed a faster way to troubleshoot PCs that increased production by 30%• Communicated with various individuals outside the company to confirm the right parts were delivered• Repaired software & hardware issues in hundreds of PC’s• Active directory setup

• 

  Broward design center

  Oct 2013 - Nov 2017

  Manager

  • Maintain, update and troubleshoot technical issues with the software and hardware on site• Implemented the inventory capabilities of lightspeed software with the installation of new peripherals to track inventory and sales more efficiently • Installed security cameras that can be accessed remotely • Manage a team of 4 people to accomplish sales of $5,000 per day• Plan & organize weekly goals for the team and business• Provide excellent customer service to ensure better sales and establish customer relationships for the company Show less

• 

  Getinge

  Apr 2018 - Apr 2024

  Field Services Engineer

  • Managed multiple overlapping projects (10 within 6 months) from launch through client delivery, managing to keep all projects on schedule.• Managed a team of field service engineers while deploying web-based/app-based applications.• Provided technical guidance and mentorship to junior engineers.• Implemented best practices and established standards for the engineering team.• Identified the training needs of other team members.• Ensured that all required permit applications were filed and confirmed approval.• Configured, refined, and implemented numerous application server platforms and databases.• Followed design control and quality systems procedures to ensure compliance with regulatory agencies.• Acquired potential customers to discuss new opportunities, prepare budgetary quotes, and generate project proposals.• Excellent critical and analytical thinking skills. Show less

• 

  Vision RT Ltd

  May 2024 - now

  Field Service Engineer

  • Supporting and maintaining Vision RT product range.• Providing reactive breakdown support (remote and on site).• Providing planned maintenance/upgrade support (remote an on site).• Liaising with customers and distributors.• Creating and/or assisting coherent technical documentation for use by the rest of the Support Team.• Conducting software and hardware testing as required to identify issues, or prove new features.• Providing technical support internally including configuration of Vision RT software on staff machines.• Providing technical training to distributors and customers.• Working within Vision RT’s Quality Management System. Show less