Lauren Malone

Experience

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  Willamette University

  Jun 2007 - May 2008

  Reunion Weekend Student Coordinator

  • Planned and executed Reunion Weekend activities for Willamette University alumni and their families; it was attended by over 600 people• Facilitated communication with food services, university personnel, entertainment, and over one hundred volunteers• Prepared marketing materials to inform Willamette community about Reunion Weekend • Developed and implemented communications strategy for Willamette alumni to ensure all members were reached via e-mail or online media

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  The Plateau Club

  Jun 2008 - Jan 2011

  Lead Bartender

  • Assisted in ordering, inventory, and execution of banquet events; including weddings, golf tournaments, and auctions• Provided personalized service to over four hundred members and their families• Responsible for fantastic customer experience in large lounge area while bartending for separate dining room• Supervised a team of up to ten people; responsible for training new team members• Knowledgeable with the Jonas POS system

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  Expeditors International

  Feb 2011 - Dec 2014

  Risk Management Specialist

  - Administered cargo claims for a global supplier of telecommunications equipment; including implementation of the program, monthly reporting and consistent communication.- Acted as a liaison between the customer and its carriers and insurance company.- Assisted in timely claims resolution; collecting necessary documentation, weekly follow up with involved parties.- Responsible for analyzing monthly insurance revenue for the Americas, identifying trends and new opportunities.- Manage the Expeditors Insurance Course (EIC), a collegiate-level certification program, for over 250 branch locations.- Provided customer service for over two hundred insurance programs throughout the US and Canada; including policy renewals and endorsements, timely and accurate billing, and claims-related inquiries.- Assisted in issuing insurance approval for high-risk shipments. Show less

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  Green Lake Orthodontics

  Jun 2015 - now

  Scheduling & Financial Coordinator

  - Responsible for managing hundreds of patient contracts, from initial set up to recurring payment plans. - In charge of insurance claim filing and follow up to ensure collections match the expectations. - Assists in fielding frequently asked questions from patients about their orthodontic treatment.- Monitors practice email account and telephone traffic during office hours; expected to provide timely correspondence. - Manages practice billing with third party vendors.