Ryan De Ste. Croix

Experience

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  University of the Arts London

  Sept 2010 - Dec 2010

  Tutor

  Tutoring undergraduates in Acting, speech and movementTutoring summer outreach programme for vulnerable teenagersSkills in communication, negotiation and conflict resolution (with vulnerable students)

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  Heathrow Express

  Jan 2016 - Aug 2017

  Customer Host

  Active platform management, train dispatch and ticket office duties using the FASTIS systemAdditional on-board responsibilities of ticket recognition and revenue protection all whilst upholding superior customer service standardsA focus on excelling in customer service standards in a challenging time stressed environment communicating with customers from all over the world

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  Heathrow

  Sept 2017 - Jan 2022

  Creating and implementing the internal communications strategy for the Services and Operational Planning functionsExecuting the corporate wide internal communications strategy across HeathrowAdvising senior leaders to drive engagement and enable leaders to connect with the front line including advice on tone, message and channel strategyDriving change through the team and wider business to adopt cutting edge digital communication and engagement toolsCurating, producing and delivering functional colleague events, including the first ever digital only colleague event Show less Liaising with multiple internal and external stakeholders with complex and varying requirements and procedures to facilitate hundreds of film and television productions per annum, in addition to targeted income generation225% increase in revenue during the first financial year in roleCreation and implementation of a Commercial Filming strategy to maximise brand value measured against reputational KPIs. Including commercialising previously unused or defunct locations and assets for filming useCreation of cross platform internal and external communication and marketing plans to promote and maximise project reachAssessing filming requests and bringing forward and producing projects that align with long-term Filming strategyPro-actively engaging and networking within the Filming industry to attract and develop future projects at HeathrowResponsible for fee and contract negotiation to ensure commercial value and legal protection for Heathrow Show less Part of the Incident Response Team at Heathrow on call to respond to incidents and disruption working with senior leadership and both internal and external stakeholders during times of crisis.Required to:Lead Co-ordination• Take responsibility for setting up and managing the Command Room, ensuring all aspects are followed and adhered to.• Work with the commanders communications support to develop Commander briefings for both Silver/Bronze Command and Operational conference calls.• Support departmental incident management leads as required.• Provide Administative support• Create and maintain a decision log, capturing all aspects of decision making of the commander using the Heathrow Decision Model.• Capture and maintain an auditable trail of all information in and out of the command Room using an electronic log.• Provide IT and administration support.• Support in resilience preparedness Show less Part of the Incident Response Team at Heathrow on call to respond to incidents and disruption working with senior leadership and both internal and external stakeholders during times of crisis.Required to:Lead Co-ordination• Take responsibility for setting up and managing the Command Room, ensuring all aspects are followed and adhered to.• Work with the commanders communications support to develop Commander briefings for both Silver/Bronze Command and Operational conference calls.• Support departmental incident management leads as required.• Provide Administative support• Create and maintain a decision log, capturing all aspects of decision making of the commander using the Heathrow Decision Model.• Capture and maintain an auditable trail of all information in and out of the command Room using an electronic log.• Provide IT and administration support.• Support in resilience preparedness Show less Project managing and facilitating agreement on a joint venture between HAL, British Airways and American Airlines. The project included multiple third-party stakeholder impacts which needed to be managed and resolvedDelivering a cross terminal colleague welfare strategyAuditing and creating an airport wide seating strategy involving complex requirements and infrastructure limitations. Strategy was adopted by the business functionSupported the Senior Leadership team in the opening of the new Flight Connections Centre at T3 providing regular sit rep updates to key internal and external stakeholders Show less Delivery of Section 16 report for the Civil Aviation Authority liaising with government officials at the Department for Transport to ensure the report met legislative requirementsResponsible for fully populating and implementing usage of Smart Sheet project management tool for the team; having a strategic overview of team projects and activitiesCreating and maintaining a centralised governance actions tracker on for external stakeholders to drive engagement and accountabilitySupporting the team in functions including organising large stakeholder engagement days, creating presentations for the executive board and preparing briefing packs for bilateral meetings Show less

  • Silver Crisis Communications Lead

    Apr 2021 - Jan 2022

  • Internal Communications Business Partner - Operations

    Jun 2020 - Jan 2022

  • Internal/Airport Community Crisis

    Jan 2020 - Apr 2021

  • Filming Manager

    Feb 2019 - Jun 2020

  • Silver Command Support Officer

    Oct 2018 - Feb 2019

  • Filming Manager - Placement

    Sept 2018 - Feb 2019

  • Graduate

    Sept 2017 - Feb 2019

  • Bronze Command Support Officer

    Apr 2018 - Oct 2018

  • Customer Relations and Services - Project Manager - Placement

    Mar 2018 - Sept 2018

  • Heathrow Expansion - Airline Strategy Project Co-ordinator - Placement

    Sept 2017 - Feb 2018
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  Office for Nuclear Regulation

  Jan 2022 - Apr 2024

  Senior Communications Manager

  Communications lead for the Strategic Change Portfolio – including the introduction of hybrid/flexible working, IT modernisation and Organisational BlueprintCommunications Business Partner for the HR, IT, PMO and Civil Nuclear Security and Safeguards functionsResponsible for creating and implementing the communications strategy, engagement plan, and style guide relating to these activitiesMonitoring performance of all campaigns to assess impact, register benefits and provide recommendations for future learningsCrafting innovative strategic communications plans and messaging for senior leaders Show less

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  Acting Unlocked

  Jan 2023 - now

  Founder and Course Leader

  Designing and delivering acting workshops, masterclasses and one on one tuition for all abilitiesBespoke corporate training programs and facilitation of existing training modulesCoaching in public speaking, presentation skills and ‘soft skills’

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  Transport for London

  Apr 2024 - now

  Communications Manager