Santhosh Kumar P

Experience

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  KGiSL

  Feb 2006 - Nov 2006

  Telesales Executive
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  SCOPE INTERNATIONAL LTD

  Dec 2006 - Feb 2010

  Executive

  Being front line executive I source personal loan to UAE expatriates and nationals.Deputizing the Team Leader I provide Strategies for the month and I evaluate quality of calls and provide feedback to team members.Analyzing strength and weakness of team members in calls and motivating them in achieving targets; Conducting refresher trainings to the team on product and updates on weekly basis were my additional responsibilities. Was a POC for Credit team and UAE coordinators for sale closures. Show less

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  Barclays

  Mar 2010 - Dec 2020

  Team Manager

  Managed a large and diverse team of Team leads & Process associates working towards pre-defined targets and day to day operations in co-ordination with compliance requirements. I ensure SLA targets are met in accordance to compliance and regulatory guidelines. Below are daily BAU and my responsibilities in operationsForecast, plan and execute daily operationsHosting employee self-development discussions on regular intervalsPerform regular quality checks for the team and monitor employee performanceMotivate and recognize team members through recognition programsReview & implement process procedural changes in line with compliance Review & report process performance and attend regular business review meetingsLiaise with CDD business partners, MLRO, private bankers for due diligence on customers & businessEnsure compliance on KYC- CDD policies and proceduresForesee timely decision taken during onboarding high risk & wealth customersAttest the process risk & controls on quarterly basis (MSA)Ensure all business/operational changes are captured in Change Control Note (CCN); periodically review and amend Sub Service Agreement (SSA)Create Consequence management framework and ORM framework ensuring adherence by ops teamDesign & implementation of employee incentive plan and perform periodic review with payroll teamResponsible for end to end resilience planning , testing and reviewing timely intervals for enhancementsIdentify potential risk in the process and implementing effective controls to mitigate in line with regulatory requirementsMIS interpretation and reporting to senior management and clientsParticipating and encouraging team to involve in citizenship activitiesManage operational costs in line with forecasted costDeliver operational cost saves through lean and six sigma methodologiesReview and attest operational cost to MIS billing submission ensuring effective cost maintenance Show less

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  The Hue Property Management

  Dec 2020 - now

  Founder @ The Hue

  Selling , reselling and renting out properties in and around Chennai with pocket friendly service charges. Organization offers personalized customer care with complimentary photoshoot for every property chosen.