Mina Tadres

Experience

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  Bruxelles Exchange

  Sept 2009 - Feb 2010

  Accountant

  - Performing day-to-day functional accounting such as, posting of incoming invoices, bank transactions (vendors and customers) and petty cash- Recording and filing cash transactions.- Processing of standard monthly journals

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  Aladdin Beach Resort

  Feb 2010 - Dec 2010

  Accountant

  - Managing received cheques and following up on returned cheques.- Following up on outstanding payments, resolving invoice related queries with clients and internal departments- Organizing of the weekly Credit Control Meeting (preparing of the Ageing Report, Minutes of Meeting as well as following up on the agreed actions).- Handling of the dunning process and preparing of dunning letters

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  Albatross Sharm El Sheikh

  Jan 2011 - Jun 2011

  Accountant

  - Preparing of customer account reconciliations and various reports (Statement of Accounts, etc…).- Coordinating customer credit limit assessment and credit limit set up process.- Coordinating vendor master data request / set up process together with regional procurement.- Maintaining vendor files.- Maintaining and monitoring of the fixed assets register.- Keeping account books and systems up to date.- Liaising with other departments/vendors.- Assisting in month-end reporting procedures.- Performing filing and general administrative tasks Show less

• 

  Donia el-moda

  Jul 2011 - Mar 2012

  Accountant

  - Managing the budget and treasury and cash management- Managing the day-to-day accounting activities to ensure timely comprehensive and accurate accounts in accordance with the law and the company's approved policies and procedures- Monitor daily expenses and revenue- Participate in preparing final accounts and balance- Follow up on customers and suppliers accounts- Follow up drivers and messengers’ allowance plus petty cash- Handling and participating in inventory store committee Show less

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  Hyundai Electronic

  Apr 2012 - Jun 2012

  Salesman

  - Assist Customer provide their needs- Up selling to reach sales target- Conducting monthly inventory - Display accordingly to the items.- Replenish what sold items- Aware of slow-moving and fast-moving items to re-order for the fast-moving and suggest for slow-moving for markdown.

• 

  Alghanim Industries

  Jun 2012 - now

  - Manage and supervise a team of 20+ agents that were responsible for handling High Priority, social media and Ministry Complaints and report the work progress on a Weekly, Monthly, and Yearly basis to the Line Mange- Assign daily tasks and the work plan for the team and Outlined team's goals for the next day- Handling customers complaints reported through many channels and ensure to solve customers complaint with the assigned SLA- Built strong inter-departmental relationships with various departments to streamline work processes Working closely with Logistics and E-commerce and providing all reports regarding Customers Complaint related to Online Shopping- Preparing all paper works about customer complaints. - Maintaining all complaints about the customer's side.- Providing solutions to senior QC manager when faced with quality issues.- Assisting managers in their day-to-day work- Presenting market research to clients & managers with suggestions.- Managing the daily menu change, with responsibility for designing the daily menus.- Responsible for customer service with a desire to ensure customers need- Making quotations. - Following up on complaints and pending deliveries. - Making debit notes & credit notes. - Following up on the sale to achieve the target. - Follow up with the warehouse regarding customer deliveries- Arrange the staff schedules- Help through the new recruitments- Perform other related functions that maybe assigned Show less - Managing 8 persons to achieve a successful operation.- Monitor and evaluate call/email and after-work times, call recordings/QA, productivity and attendance- Responsible for the daily operations of call center team to achieve the best possible customer service standards- Schedule staff according to workload needs- Manage a group of staff and set KPIs as per customer service department targets- Train new staff and work with HR department to achieve the department desired results- Provide weekly and monthly reports to senior management- Update and follow up with management when needed Show less - Ensures and provides quality service to both internal and external customers. - Handling customer complaints and following them up on daily basis.- Participate and provide expertise as a member of the customer services departmental team.- Operating daily reports to management (Sales, Complaints, etc.)- Operating in SAP system Goods returns, Complaints etc.- Coordinator between branch and warehouse operations.- Efficiency and responsiveness of the customer service department as a whole.- Prepare, generate and distribute daily reports of collection, and cancellation invoices for both cash and credit sections.- Answers customer inquiries/communications as required. - Attends regular customer service departmental meetings. - Conducts follow-up phone calls to survey respondents who have concerns or questions. - Decisions concerning the identification of prospective members within Outbound Telemarketing guidelines.- Decisions concerning customer service levels in regional/branch locations. Show less - Handling all incoming and outgoing calls. - Handling all the reports of the customers menu on daily basis and following up on any changes of it.- Follow up the delivery process daily with the delivery team in each area.- Handling all customer complaints regarding their menu, deliveries, or even scheduling appointments.- Sharing and sending relevant data for all branches to be up to date.- Responsible for maintaining all office and personal files and office records, with confidentiality - Handling all incoming and outgoing correspondence Show less

  • Customer Service Supervisor

    Apr 2020 - now

  • Call Center Team Leader

    Apr 2017 - Apr 2020

  • Customer Service Representative

    Jul 2014 - Apr 2017

  • Call center Agent

    Jun 2012 - Jul 2014