Dewi A.

Experience

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  Balai Standardisasi dan Pelayanan Jasa Industri

  Jan 2020 - Sept 2022

  Staff Analyst

  My responsibility at my current job is meet with clients every day to communicate regarding the tools brought by the client to check the measuring point request. In addition, I conduct an analysis of the client's needs.Besides communicating with the client, my other responsibility is tested the tools proposed by the client to be tested and process the data obtained. If there is no data that can be processed, I will check the reference which will be updated. I also contributed to the implementation of the ISO 9001. My contribution during the process of the ISO 9001 are participating in and involved in assessment, checking and correcting findings related to ISO 9001 audit. Show less

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  Yokke

  Oct 2022 - May 2023

  Merchant Services

  • Analyzes approximately 100 transaction data each day• Process and solve problem related to issues regarding transactions and EDC's machines.• Filter data related to Himbara (Himpunan Bank Milik Negara such as Bank Mandiri, BTN, BRI and BNI) EDC Machines condition such as inactive machine and installation process. • Compile around 250 datas each day related to inactive EDC Machine and installation process.• Create daily report to control data summary related to Himbara (Himpunan Bank Milik Negara such as Bank Mandiri, BTN, BRI and BNI). Show less

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  DBS Bank

  Jun 2023 - now

  Segmentation Loyalty Analyst

  Main focus of this role is leveraging customer data to design, optimize, and measure the effectiveness of loyalty programs for different customer segments. Work with the data team to implement initiatives to improve investment engagement with consumers, particularly in the priority banking sector. Participate in the process of tracking and reporting to loyalty programs on engagement, retention, and revenue. So, my ultimate goal on this role is to improve consumer engagement and retention. This translates to clients remaining satisfied with the bank and less inclined to switch to competitors. Show less