Georgia V. A. Almeida

Experience

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  Mesbla

  Oct 1988 - Sept 1996

  Sales and Customer Service Manager

  - Customer Care Coordinator 1994-1996- Managed 110 employees and a portfolio of 3MM customers in Brazil.- Regional Sales and Telesales Supervisor 1992-1994- Managed 10 employees and all indirect channels to sell car´s insurance- Inside Sales Representative 1989-1992- Managed Pipeline and visits scheduleHighlights: o Awarded for achieve the first place in sales during 3 yearso Implemented CRM and Call Center tools to increase outside call´s volume in up 250pp/dayo Reduced customer loss by 80pp by changing sales mode and phone relationship Show less

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  Seleções

  Dec 1996 - Mar 1997

  Customer Service Coordinator

  National Start up - Responsible for structuring the customer service base, incentives, direct marketing promotions, Call Center and White Mail under New York Board- Coordination and negotiation with companies providing outsources such as Quatroa Telemarketing and Interdata Logistics.

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  Follow Up Consultoria Administrativa Ltda

  Apr 1997 - Feb 1998

  Collection Manager

  • Responsible for reducing bad debts by negotiating and phone agreements• Implemented and managed best practices partner´s policies (Unibanco S / A, Credicard, Visa, Teletrim, etc.).• Bad debts reduced in 8,7pp in 16 months by implementing tools for auto dial and new strategies.

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  NET Oficial

  Sept 1998 - Mar 2000

  Customer Care and Collection Coordinator

  • Planning and operation of collection actions under the management of the customer care board• Leadership of quality and excellence in services / processes group focused on subscriber´s retention• Implemented new loyalty tools. • Reduced bad debts in 5.6pp in 1 year by implementing relationship strategies.

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  WorldCell

  Jul 2000 - Nov 2004

  Sales and Post Sales Manager

  • Startup of International Roaming´s Sales in Brazil under Maryland USA control• Planning and implementation all sales framework and partnerships• Management and leadership of sales teams• Negotiation for use national / international carriers network• Research of devices compatible technology of carriers to use mobile phones abroad.• Definition of territory planning and negotiation• Planning, strategies and go to market• Strategic planning, account planning, pipeline control and negotiation• Manage and build strong relationships with customers, focusing on an advisory approachHighlights: o Increase of Wordcell Brasil annual revenue by US $ 3 million per year, o Implement a Sales and Relationship Program for Oil & Gas market, with emphasis on the Petrobras groupo Recognized for achieving US$ 250M/month in Oil&Gas MarketMain Customers: Petrobras, BP, Braskem, IBP, Camargo e Correa, CVRD, Globo, Nestlé. Show less

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  CIEE - Centro de Integração Empresa-Escola

  Oct 2004 - Aug 2005

  Corporate Telemarketing and Sales Supervisor

  • Managed 25 employees responsible for Customer Sales Support in contract subjects• Documented all companies inquiries and comments thoroughly and professionally about trainees hire• Analysed all referred unresolved companies grievances to designated departments for further investigation.• Answered company’s questions about service availability and delivery times.• Implemented tools focused on increasing telephone sales and scheduling visitsHighlights: o Offered new professional trainees to customers, resulting in a 40% in add-on business in 6 monthsMain Customers: Intelig, TIM, Petrobras, Embratel Show less

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  TIM Brasil

  Aug 2006 - Mar 2017

  Wholesale Post Sales Manager

  • Managed 20 employees and a portfolio of 100 accounts totaling $11MM in sales/year • Responsible for all post sales workflow to achieve sales goals and relationship strategies including contract guidelines, activation process and quality service levels agreements• Analyzed all customer´s requirements to build BI and CRM tools and process• Implemented Service Management (special care) for international customers increasing their loyalty and sales• Responsible to analyze carrier´s performance every month and track action plans to improve TIM services • Interface between clients and sales, billing, delivery and assurance areas to solve problems• Researched client´s business issues and goals to offer appropriate solutions supporting sales team to prospect new business• Development of pre-sales, sales, post sales reports and performance´s indicators Highlights: o Awarded for Ran Sharing´s startup by implementing SAP´s changes and new process end-to-end in 3m.o Recognized for ending international customers sale´s embargo after 4 yearso Developed and implemented creative process that increased client retention rates by 100% compared to the prior year.o Developed a cost effective program reducing third part´s last mile in R$ 4MM in 1 year Main Customers: AT&T, Verizon, Neutrona, Level3, Telefonica, Nextel, Petrobras, EBX, Brascan Show less

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  Autônomo

  May 2017 - Jun 2018

  Life coach

  My main ability is help others to see things with a wide vision and lead the to a new light on difficult situations. Setting and achieving goals and objectivesPlanning — business, career and lifeClearing clutterBalancing business and personal lifeMaking key decisions and designing strategies for successBuilding powerful relationshipsFinding the ideal career/work or businessMaking an important life transitionStarting a businessLiving an ideal lifeIdentifying core values and passionsFulfilling personal and emotional needsAnd much, much more… Show less

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  G8 Networks

  Mar 2018 - Oct 2019

  As Wholesale sales manager, my responsabilities include define better estrategies, increase last mile sales, partnerships for swap and construction of dark fibers, take care of customer satifaction by representing their needs and avoiding finantial lost. As a leader, my goals are training, motivate and development saler team healthy and happy. Responsible for sales and commercial estrategies with big carriers such as TIM, VIVO, EMBRATEL e Nextel and also international operators by providing prices and feasibility for EILD, IRU and SWAP.

  • Wholesale National Sales Manager

    Apr 2019 - Oct 2019

  • Carrier Sales Manager

    Mar 2018 - Mar 2019
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  Equinix Brasil

  Oct 2019 - now

  Senior Sales Account Executive

  Key Highlights:- Successful management of high-value accounts, overseeing their sales and customer service needs.- Expertise in serving a wide range of industries, including energy, insurance, financial services, NSPs, CDNs, and others.- Consistently achieved and surpassed sales targets, leading to prestigious awards.- Recognized as a Sales Attitude in Fields America in 2021, exemplifying dedication and excellence.- Presently holding the position of Brazil Field Sales Leader, contributing to the company's growth and success.- Actively involved as a Cultural Ambassador and dedicated to mentoring through Cloud Girls. Show less