Gerald Hyle Salise

Experience

• 

  National Food Authority Central Office

  May 2018 - Jul 2018

  Intern

  Worked as an On-the-Job Trainee under the Industry Services Department at Philippine National Food Authority - Cebu Provincial Office

• 

  Honda Cars Philippines, Inc.

  Apr 2019 - Jul 2019

  Customer Relations Assistant

  Project-based Employee working in the Customer Relations Department• Update and clean up the clients’ database from 2014-2019

• 

  Johndorf Ventures Corporation

  Aug 2019 - Aug 2022

  The Customer Relations Department (CRD) consisted of three sections, wherein I oversaw/supervised the: (1) Move-In - the team that spearheads turnover of properties from buyer’s callout after loan take-out & unit close-out, scheduling of unit acceptance, conducting orientation of subdivision/condo guidelines and house rules, and preparing & releasing the documents for unit turnover to the Buyers; (2) Community Relations - the team responsible for the processing of HOA/Condo Corp formation & registration, BOD relations, and subdivision/project conveyance; and (3) Customer Care - handles customer service operations from company FB messenger chatbot management, email, and voice; investigating & resolving DHSUD escalated Cases/complaints; and ensuring CRD maintains very good customer satisfaction rating (4/5). *Handled a team of 7 in all branches (Cebu, Cagayan, Iligan and Davao). Rendered continuous coaching and mentoring, evaluating of individual performances, and training; and conducts branch visits to improve the process & the team members’ skills and abilities. I managed clients’ inquiries and complaints up close and personal, via telephone and email. Personally spearheaded the HOA Formation/Registration of Grandville Iligan HOAI, secured the COI to DHSUD & COR to BIR (Brgy. Dalipuga, Iligan City, Lanao del Norte). Show less

  • Customer Relations Supervisor

    Jan 2022 - Aug 2022

  • Customer Relations Officer

    Jul 2021 - Dec 2021

  • Customer Care Associate

    Jul 2020 - Jul 2021

  • Customer Care Associate

    Aug 2019 - Jul 2020
• 

  Filinvest Land Inc.

  Oct 2022 - now

  Spearheads unit turnover for projects under Metro Manila & North-East Luzon Clusters. (MRBs, HRBs, Mixed-Use, Rizal housing projects)Conducts pre-turnover inspection of units prior to scheduled turnover to ensure acceptance of units. Accompanies the unit owners in doing unit walkthrough and inspection during the scheduled turnover. Takes note of owner’s concerns and endorses them to the project/repair team (if needed). Briefs unit owners of the terms & turnover documents received, and hands out the unit keys and turnover kit & other documents to owners. Handles unit owners’ inquires, concerns and complaints either up close & personal, thru email, texts or calls. Manages VIP, irate and SAT-handled clients, when needed. Assists the Turnover Lead, AVP for Customer Service Group & the Customer Service Director in overseeing the MMNE Turnover operations. Show less

  • Customer Fulfillment - Senior Turnover (STO4)

    May 2024 - now

  • Customer Fulfillment - Turnover (STO3)

    Oct 2022 - Apr 2024