MOHAMMED ISHAQ

Experience

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  Nova Computers

  Aug 2012 - May 2016

  Help Desk Engineer

  Accomplished IT professional skilled in active directory management, user support, and hardware/software troubleshooting. Experienced in efficiently setting up new user accounts, addressing password issues, and ensuring timely response to call-outs. Proven ability to manage multiple cases simultaneously, establish positive relationships with users and suppliers, and contribute to a collaborative team environment. Adept at testing and adopting new technologies, monitoring service-desk tickets, and delivering first, second, or third-level support through various communication channels. Proficient in configuring Outlook Mail, conducting backups and recoveries, and advising on hardware/software upgrades. Dedicated to resolving user concerns effectively while maintaining detailed logs and promoting best practices. Show less

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  Hi Caliber IT Solutions

  Jul 2016 - Aug 2018

  System Administrator

  Experienced IT professional adept at installing, configuring, and maintaining computer hardware, operating systems, and applications. Proficient in diagnosing and repairing hardware/software issues, ensuring data security, and providing efficient technical support. Proactive in upgrading and optimizing systems for enhanced performance, while overseeing computer security measures. Committed to prompt issue resolution and continuous improvement. Regularly conducts maintenance checks, manages hardware inventory, and collaborates on technology upgrades. Demonstrated ability to oversee branch and office technology needs, ensuring seamless operations and quick response to hardware failures. Show less

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  Print Fiction

  Sept 2018 - Aug 2021

  Maintaining and monitoring project plans, schedules, and work hours. Undertaking project tasks asrequired and providing administrative support as needed. Assigning duties and responsibilities toemployers.•Report damaged inventories for record-keeping and reimbursement, supervise other staff members,and keep a record. Responsible for verifying all goods arrived as per the agreed purchase, deliverynote, and agreed quantity.•Monitor project progress and handle any issues that arise. Implementation to ensure the project iscompleted on time, process invoices, update tracking reports, and maintain files.•Execute project operations by confirming resource availability, submitting project deliverables, andpreparing status reports. communication between management and project client to deliverables tomeet deadlines and maintain project schedules. Show less Experienced Supervisor with a proven track record in overseeing the installation, operation, and maintenance of cutting-edge printing machinery. Specialized in job setup, calibration, and troubleshooting to ensure optimal print quality. Adept at managing materials, adhering to safety protocols, and collaborating with cross-functional teams for seamless production workflows. Demonstrated commitment to continuous improvement by staying updated on industry trends and integrating new technologies. Strong documentation and communication skills, with a focus on quality control and client satisfaction. Passionate about training and development to enhance team capabilities. Experienced Network and IT Supervisor adept at overseeing IT infrastructures, ensuring network reliability, and managing hardware installations. Skilled in troubleshooting, security implementation, and team leadership. Proven in coordinating IT projects and staying updated on industry trends for continuous improvement. Seeking opportunities to contribute technical expertise and optimize operational efficiency. Show less

  • Project Coordinator | Qatar Airways | Privilege Club Card | Operation & Maintenance Project |

    Sept 2019 - Aug 2021

  • IT Engineer

    Sept 2018 - Aug 2021
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  Rapiscan Systems

  Sept 2021 - Mar 2024

  Field Services Engineer @ Rapiscan Systems | Operations & Maintenance Project | Print Fiction

  Delivering services to Hamad International Airport, involving the installation, maintenance, and troubleshooting of diverse machinery and systems within airport and port customs settings. This encompassed X-ray Systems such as RTT110 (Real Time Tomography), Itemizers(4DX and 5DX), and BPI (Baggage and Parcel Inspection). Conducted hardware installations for servers, ensuring continuous connectivity, and meticulously recorded any discrepancies identified between workstations, servers, and machines. Show less