Keenan Richardson-Williams

Experience

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  JD Sports Fashion plc

  Feb 2009 - Mar 2012

  Sales Associate
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  Oakley

  Mar 2012 - Mar 2014

  Sales Coach
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  Selfridges

  Apr 2014 - Oct 2016

  Sales Associate | David Clulow

  • Merchandise eyewear on shopfloor• Send trade report every week to regional manager and selfridges managers (Kpi, Aur, Net & Gross sales) • Weekly stock update • Monitor social media pages for the store • General house cleaning • Update staff on new brands • Receive stock deliveries, checking delivery notes and report any discrepancies • Give information about the features, quality and availability of different products

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  GLL

  May 2016 - Jun 2017

  Leisure Assistant | Talacre Sports Centre

  • Preparation of areas and equipment as appropriate• Ensure health and safety checks are done every hour • Safely set up equipment for the customer’s sessions• Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained

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  GLL

  Aug 2018 - Nov 2019

  Fitness Instructor

  ● Group Ex Classes (Strength & Conditioning, Endurance, Circuit) ● 1-1 PT Sessions ● Providing gym inductions to prospective members ● Leading & Creating gym floor challenges and workshops to existing members

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  DoTraining and Performance

  Oct 2019 - Dec 2020

  Strength And Conditioning Coach

  ● Assisting in coaching Pro/Semi Pro/Amateur Athletes on gym floor ● Assisting with testing protocols (Pre-season, In Season testing) ● Monthly CPD opportunities to enhance learning ● Use of excel to input data & programming ● Implementing strength and conditioning practices for athletes with upcoming competitions & games ● Athlete Profiling & Needs Analysis

• 

  JPMorgan Chase & Co.

  Nov 2019 - Nov 2021

  Wellbeing Personal Trainer

  ● 1-1 Personal Training ● Own Personalised Gymfloor Group Sessions Called Omina 45 ● Assisting with new employee training● Leading monthly team training sessions ● Assisting with Nuffield health events driving sales to the JP Morgan employees● Cholesterol, Blood Pressure Screening Tests

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  Antidote LDN

  Feb 2022 - now

  Assistant Manager

  ● Manage a team of 2 front of house staff alongside 6 personal trainers● Resolved complex customer complaints, turning dissatisfied customers into loyal advocates throughempathy and swift resolution● Addressed interpersonal challenges with diplomacy, leading to improved communication and teamworkwithin the team● Created a clear development program, Increasing staff attrition rate by 5%● Increased client retention acquisition in 4 months by 10% through digital marketing● Conducted exit interviews to gather feedback and insights from departing employees, enabling theidentification of areas for improvement and the implementation of necessary changes.● Read and action emails and other requests in line with the SLA’S● Coordinates day-to-day operations with the General Manager, meeting and also exceeding theexpectations of residents and wider stakeholders on a daily basis● Liaising between residents and management, addressing complaints and resolving issues promptly Show less