Devang Panchal (M.Eng)

Experience

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  Atharva College Of Engineering

  Apr 2014 - Jul 2016

  Information Technology Administrator

  • Maintain and repair computer hardware in the lab• Monitor LAN-based applications and report network issues• Troubleshot different types of network equipment like modem and wi-fi extenders• Scheduled equipment upgrades by coordinating with the equipment inventory department• Assisted students with hardware, software, and installation error issue by being the face of the IT department

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  Tim Hortons

  Sept 2017 - Jan 2018

  Customer Service Team Lead

  • Serving the customer with a delicious drink as per their request in front counter• Helping my co-workers in drive-threw• bake mouth-watering donuts, Timbits, and cookies.• multitasking different minor chores in the stores as an when required• Cleaning the dine-in area so that customers can have a hygienic seating area to enjoy their food and drink• keeping the parking area garbage-free• to make sure the customer leaves the store with a smiling face.

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  KFC

  Feb 2018 - Mar 2019

  Shift Supervisor

  • Training new hires in cooking, packing, and cash counters• Teaching different skills to increase the sales of the store• Assisting Team members with different in-store tasks• Scheduling shifts and keeping a record of weekly inventory• Doing all some back-office work• hosting a weekly meeting with all the crew members to show them their area of improvement

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  AT&T

  Mar 2019 - Jun 2020

  Information Technology Help Desk Support

  • Troubleshoot U-verse internet connection issue by using the Realtime LPA tool which gives the packet hop information. Moreover, we can also check the historic connection details of the AT&t internet modem.• Fix U-verse television issues such as pixelation, freezing, no audio/video, not able to access the DVR recordings, DVR box not working, and many more. This is done using the DVR troubleshooting tool.• Troubleshooting AT&T landline phone issues such as no dial tone, set voicemail, cannot call or receive calls. Moreover, Help the customer to connect the landline phone to the internet, help them understand different types of cables used. • Dispatching technician for the problem found with the ground or aerial cable. Giving the details of technician tickets if it is already created on the account.• Check if there is an outage detected in the customer's area by checking outage tracker tools.• Assist the new agents in adapting to new software which includes CRM, CAP, etc. Proficient in handling a high volume of customer calls escalated to the corporate office. Working knowledge about troubleshooting AT&T user end services which include DTV, Internet, VoIP, etc.• Monitor and maintain the computer system and network for an organization. Diagnosing hardware and software faults. Show less

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  Concentrix

  Nov 2020 - Jun 2021

  • Provide effective and efficient front-line service directly to customer in order to answer questions, resolve issues, disseminating information, transferring to respective key contact if required • Troubleshooting hardware and software issues of iPhone, apple watch, air pods, and iPad • Running a diagnostic test on different sensors like a 3-Axis accelerometer, 3-axis gyroscope, magnetometer (digital triaxial compass), proximity sensor, ambient light sensor, and a GPS receiver.• Diagnose and resolve issues related to battery, iCloud, applied, and NFC• Assist customers with Wi-Fi security and cellular data issues• Documenting technical issues and booking repair appointments at apple authorized store for inspection• Educating and preventing customers from phishing, smishing, and vishing attempts• Follow up and schedule a callback to the end user to ensure that their issue has been resolved• Document issues and solutions appropriately in the core documentation application Show less

  • Mac Technical Support Advisor

    Nov 2020 - Jun 2021

  • Technical Support Advisor

    Nov 2020 - May 2021
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  Canon Canada

  Jun 2021 - Sept 2022

  Technical Support

  • Assist customers to Install latest drivers which are essential for printing, scanning, and faxing operations• Educate different features to customize printing and scanning feature• Troubleshoot low print quality issues like smudging of ink, and smeared or burry printout• Fix issues with the printhead, nozzles, ink, and toner cartridges• Identify and resolve unwanted marks on the document due to printer roller• Perform cleaning and deep cleaning to resolve the missing color issue• Provide hardware and software support for PowerShot camera line-up• Assisting customers with high-end cameras for focusing, hardware and software issues• Assist the service team to find the fault in the camera and register the camera in the service portal Show less

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  Optum

  Sept 2022 - now

  System Administrator

  • Work on servers to make sure their Patch is up to date• Check if the client is having any issues on the front end of the PACS application• Update the IP address of the modality on the server and the SNAT load balancer• Upgrade the firmware of the load balancer and troubleshoot any occurring error messages on any of the services• Troubleshooting and configuring Import and Query services on the Windows Server• Adding new modality on the server to perform different kinds of functions such as Query retrieve, Import, Query, etc.• Assist in bringing the site back up if there is a system down (Which is the top priority as this involves Patient health)• Helping different hospitals all over US with Database cluster management and failing over if needed• Checking the logs to find the error and also to check if there is communication taking place between the PACS application and application server Show less