Juan Prieto

Experience

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  Estrella International Energy Services Ltd.

  Dec 2016 - Jun 2017

  Engineering Trainee

  Internship in Petroleum Engineering - Operations Focus | Proficient in Drilling and Workover Equipment, Equipment Mobilization, and UpdatesDuring my academic tenure, I undertook a rigorous and enriching internship in the field of Petroleum Engineering with a focus on Operations. Throughout this internship, I acquired valuable insights and practical experience in handling drilling and workover equipment, as well as the crucial aspects of equipment mobilization and updates.

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  Concentrix

  Jun 2019 - Aug 2020

  Customer Service Representative

  In the customer service domain, I served as a bilingual agent, providing users with comprehensive information and support pertaining to the products and services offered by AT&T in the United States. My primary focus revolved around transferring service lines between various accounts, both for businesses and individuals. I excelled in assisting customers with the creation of new accounts when needed, as well as offering tailored solutions based on their interests and requirements. My responsibilities encompassed addressing service-related issues for both small and large businesses and facilitating the addition or removal of services as required. I remained dedicated to resolving customer concerns while always prioritizing their best interests and the benefits they could achieve, be it for their business ventures or personal needs. Show less

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  Cisco

  Sept 2020 - Dec 2023

  Experienced Customer Success and Business Development Specialist with a proven track record at Cisco, specializing in ensuring clients maximize the benefits of their new contracts and SaaS products. I work closely with our sales team, providing crucial insights and support to guarantee our customers' needs are met and exceeded throughout their lifecycle. As the main point of contact, I conduct training sessions, identify customer needs, and develop tailored success plans. Additionally, I excel in data analysis, leveraging tools such as Cisco Ready, SNTC collector, and insights from two years of Cisco TAC cases to drive business deal acceleration, corporate upsells, and operational growth. My project management skills are demonstrated through managing projects in JIRA to facilitate operational transformation.- Provided recommendations to Cisco's sales team regarding the Technology Services (TS) and Advanced Services (AS) portfolio.- Conducted in-depth data analysis utilizing tools such as Cisco Ready, SNTC collector, and insights gathered from two years of Cisco TAC cases.- Offered last mile support and engagement for reactive account nominations, ensuring swift issue resolution and customer satisfaction.- Managed new projects in JIRA to drive operational growth and facilitate transformation within the organization.- Collaborated on various projects and initiatives within the company, showcasing adaptability and a commitment to quality improvement.- Helped with customer onboarding through different reports and platforms.- Recognized as the person in charge for the ongoing enablement process of the team.My expertise in customer success, business development, data analysis, and project management has enabled me to make significant contributions to Cisco's growth and success. I am dedicated to delivering exceptional value to both clients and the organization while staying at the forefront of technology and service innovation. Show less

  • Business Development Manager - Compass Advisor

    Aug 2021 - Dec 2023

  • Offer Advisor - Business Development Manager

    Sept 2020 - Sept 2021
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  Twilio

  Dec 2023 - now

  Technical support expert 2