Nikhil Yadav

Experience

• 

  Canara HSBC Oriental Bank of Commerce Life Insurance Company

  Feb 2018 - Jun 2018

  MIS Executive

   To Support Field Sales team and Sales Development initiatives by providing the necessary MIS data, reports and analysis. Building required frontend accesses linked to backend databases Preparation of daily required reports Owner of Stock & Sales management system Preparation of sales dashboard Coordinate with regional sales coordinators for required regional reports & updates Number crunching and data analytics skills Excellent written and spoken communication skill Ability to work in fast changing dynamic category & company environment Show less

• 

  Prometric India

  Jul 2018 - Sept 2019

  Associate

   Handling customer complaints & provide relevant solutions Preparing reports on daily basis on Excel & presentation Handling administration work Meeting new and existing customers on daily basis Price negotiation Maintaining a smooth process till billing Maintaining all the data about customers and references All other Ad-hoc MIS requirements Preparation of weekly and monthly required reports Developing new vendors for the category and maintain multiple channels of sourcing. Experience in handling supplier network and right vendors on boarded. Experience in people management, process management. Material Procurement, Vendor Management, Sourcing, Supply Chain Operations. Managing day to day activity in operations Show less

• 

  Celebi Airport Services India Pvt. Ltd.

  Dec 2019 - now

  Proactively handle customer complaints and escalate stakeholder issues for quick resolution.Provide leadership and strategic direction for project implementation capabilities.Deliver innovative solutions and problem-solving skills to achieve tangible results.Maintain a calm and positive attitude while handling complex problems, tight deadlines, and competing priorities.Build and maintain high levels of client satisfaction through on-time project delivery and strong relationships.Communicate effectively with stakeholders and interpret their ideas, information, and needs.Develop and implement project schedules to meet objectives within agreed time frames, budget, and requirements.Implement quality assurance processes that drive continuous improvement of quality.Coordinate and engage with over 5000 staff across different locations.Conduct audits of operations to verify compliance with SLAs and analyze root causes for incidents and prepare CAPA accordingly.Prepare reports and dashboards as per business requirements for board of directors on a monthly basis.Manage documentation for audits by government/non-government organizations and conduct gap analysis for process improvement.Develop automation for reporting and data management to reduce staff time and manage inventory at all stations.Conduct weekly Excel training for subordinates and have knowledge about Power Automate and Power App. Show less Proactively handle customer complaints and escalate stakeholder issues for quick resolution.Provide leadership and strategic direction for project implementation capabilities.Deliver innovative solutions and problem-solving skills to achieve tangible results.Maintain a calm and positive attitude while handling complex problems, tight deadlines, and competing priorities.Build and maintain high levels of client satisfaction through on-time project delivery and strong relationships.Communicate effectively with stakeholders and interpret their ideas, information, and needs.Develop and implement project schedules to meet objectives within agreed time frames, budget, and requirements.Implement quality assurance processes that drive continuous improvement of quality. Show less

  • Assistant Manager

    Jul 2023 - now

  • Senior Executive - Quality & Safety

    Feb 2023 - Jul 2023

  • Duty Officer - Quality & Safety

    Dec 2019 - Jan 2023