Deepak Shownkeen

Experience

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  Indian House of Computers Private limited

  May 1995 - Jul 1996

  Customer Support Engineer
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  Tangerine Informatique Limited

  Jul 1996 - Jun 1998

  Customer Support Engineer
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  CMS Computers Limited (INDIA)

  Jun 1998 - Oct 2002

  Senior Project Leader
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  VISIONAIRE FZE

  Jan 2003 - Jan 2005

  Network Administrator

  Maintenance of LAN including Cisco 800 series Router. Troubleshooting All Network related problems. Administration & Configuration of Mailer DaemonEmail Software. All level Support for Application related problems. Installation & Configuration of Microsoft Outlook mail clients on WinNT, Win 2000, WinXp. Vendor co-ordination and Asset Management. Testing New products for seamless integration in theCompany Network. Updating OF Norton Antivirus on Servers &users desktop. Performing a Backup of the emails & storingit at a different Location. Show less

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  Sahm Technologies

  Jan 2005 - Aug 2005

  Field Support Engineer
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  Dubaibank

  Sept 2005 - Dec 2006

  Field Support Engineer

  Handling First level Support For user related & bank related Applications. Updating of OS System patches which are approved by Microsoft using Service pack managerSoftware. Using remote Application software’s to connect to & solve problem. Handling First level Request for Server administration including creation of user accounts/emails andmodifying group & user Permissions. Proactively taking care of first Level LAN Administration. Checking of server logs & backup logs & report if any errors. Update of Norton Antivirus corporate Edition software & monitor the workstations for virus activity. Maintaining a Worksheet for the tasks which are performed on the server. Knowledge of LAN/WAN ;Router and networking which include configuration of high endCompaq/IBM /HP Servers. Show less

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  Dubaifirst

  Jan 2007 - Feb 2011

  IT System and Network Engineer

  Handled First level Request for Server administration including creation of useraccounts/emails and modifying group & user Permissions.Administer server functions including back-ups, recovery, disk space management,configuration, installation and upgrades. Troubleshoot problem with computer systems, hardware and software, e-mail, networkand peripheral equipment problems; make repairs and corrections as needed.Knowledge of Backup software’s & Tape library. Monitor the backup process & report ifany errors.Update of Norton Antivirus corporate Edition software & monitor the workstations forvirus activity. Show less

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  Emirates

  Apr 2011 - Aug 2020

  Senior Information Technology Support Engineer

  Member of the on - Site Team at Emirates Group IT responsible for L1/L2 Support of Reported incidents for Users across different Departments in Emirates Group and associated IT infrastructure /Devices.Key Strengths Include remote Support through various Tools as approved by Emirates Group IT.Selected to be part of 24*7 team at HQ responsible for support of operationally critical areas such asthe Airline Network Control, Crew Departures and Cargo Control.Awarded Najim Certification for contribution as team member on EOL PCs replacement across thegroup.Upgrade of existing Windows 10 OS Version Deployment through SSCM Console as approved by Higher management. Show less

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  Dicetek LLC

  Nov 2020 - Nov 2021

  IT EUC Support/System Admin

  Deployed to Group 42 (G42) is a leading Artificial Intelligence and Cloud Computing company dedicated to the development and implementation of holistic and scalable technology solutions. My role at G42 includes the following duties and responsibilities: -• Restored normal IT service operations for incidents within agreed SLOs and business priorities, minimized the adverse impact on business operations by working on premises and remotely.• Taking care of different sites and provide resolution to technical issues at the earliest and within the SLA defined.• Familiar with remote Tools including Air watch which is used for deployment of various software’s and remote control• Documenting technical knowledge in the form of notes and manuals• Maintaining jovial relationships with clients• Asking customers targeted questions to quickly understand the root of the problem• Tracking computer system issues through to resolution, within agreed time limits• Identified recurring problem areas and articulated trends for root cause analysis.• Ensure that assets are tagged and ensure a smooth on-boarding and Off Boarding process Show less

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  Alpha Data Recruitment

  Nov 2021 - Mar 2023

  End User Support - Site Lead /IDAM operations

   Performing same Functions as a EUC Support and supporting G42 asper business requirements. Support G42 Cloud as a site Lead Since March 2022 and ensuringBusiness Continuity. Ensuring IDAM Operations are updated and continue to monitor thequeue and close the tickets within Shortest Possible time frame.

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  Presight.ai

  Mar 2023 - now

  Help Desk Executive