Ugochukwu Eze

Experience

• 

  Springbank plc

  Apr 2007 - Apr 2008

  Business Analyst

   Management of the Bank’s CMS (Card Management System) and Electronic Business development. Generation of Perso files needed for production of Card File Generation of PIN Mailer for all the branches of the Bank Customer Support and Services

• 

  Zenith Bank Group

  May 2008 - Sept 2013

  Product Owner

   Conceptualized and managed the implementation of GlobalPay payment gateway www.globalpay.com.ng  Routine business calls to merchants so as to gather requirements for product enhancements Follow up with Merchants’ web developer to ensure that GlobalPay APIs are sent to the web developer. Analysis of web transaction trend Training of Merchants on operational guideline for MasterCard/Visa Card Acceptance. Maintain direct contact with MasterCard, Visa and InterSwitch on changes and upgrade being implemented  Ensure that merchants get settled within the stipulated period.Team Lead; POS Business Managed the migration of POS terminals to interoperable POS terminals which led to 68% growth in the number of deployed terminals. Implemented dollar settlement of merchants’ transactions. Product manager for customization of POS terminals based on merchants’ needs. Eg. Multichoice POS customization, Arik Air POS, etc  Training of Merchants on operational guideline for MasterCard/Visa Card Acceptance. Analysis of transaction trend for MasterCard/Visa POS Merchants Monitoring of Merchants’ transaction for quick fraud dictation. Project Manager for the implementation of acquiring processes for Visa Acquiring  Liaising with Merchants for defending the chargeback whenever issued. Regular visitation of Merchants for training, awareness creation and reconciliation. Management of projects from inception to the delivery date.Research & Product Management; Zenith Bank  Application support for electronic banking products (Internet Banking, SMS Banking, ATM and POS). www.zenithbank.com  Improvements in the functionality of full fledge Corporate Internet Banking called Automated Direct Payment System based on competitor analysis. https://icorporate.zenithbank.com/coporate-internetbanking/  Improvement in the functionality of the Bank’s Internet Show less

• 

  FirstBank Nigeria

  Sept 2013 - Oct 2015

  Product Manager

   Product Manager for revamping of the bank’s Payment Gateway – FirstPayLink Worked with cross functional teams for MiGS Acquiring implementation for First Bank of Nigeria Ltd https://migs.mastercard.com.au/mm  Daily Monitoring of transaction trend on the FirstPayLink platform. Over $1m fraud was averted  Number of merchants on FirstPayLink was increased by 85% after the revamp Developed training materials and handled training for staff and merchants. Analysis of web transaction trend. Maintained direct contact with Visa, MasterCard and InterSwitch on changes and upgrades  Ensured that merchants were settled within the stipulated period. Market Analysis to ensure profitability both for merchants and the bank. PRODUCT MANAGER: E-PAYMENT: Implementation of E-Payment for FirstBank’s corporate customers. Some of the customers include: NLNG, Nigeria Police Force, Altech Nigeria Ltd, Nigeria Customer Service, Lafarge, etc Training of corporate customers on the functionalities and usage of E-Payment Applications https://firstpay.firstbanknigeria.com/FirstPay.25/  Management of the bank’s E-Payment Products to ensure that they continually meet and even exceed the needs of customers Show less

• 

  PayU

  Oct 2015 - now

  Director/Product Manager/Product Owner

   Conceptualization and development of products that would meet business needs using Agile Methodology  Product Manager for the implementation of Naira payment method on Facebook in Nigeria. Over $1.4B transactions have been processed. https://www.facebook.com  Identification and managed the implementation of a new product, Multichannel collection API for collection that has processed over $950m transactions. Designed and Managed Cybersource set-up for PayU https://ebc.cybersource.com/  Set-up acquiring business (Purchase, Recurring & Tokenization) with KCB & Equity in Kenya using MiGS https://migs.mastercard.com.au/mm/  Work closely with the technical team in South Africa on payment gateway solutions and invoice payment solutions.  Handle Product Management for PayU Receive being used in South Africa which handles Invoice Payment, Tokenization and Recurring payments. https://payureceive.payuwebservices.com/  Implemented Tokenization and recurring payment for Showmax (an online subscription video on demand service provider) Creation of Product Papers for different products that served as service guide for Product Implementation and training materials for sales. https://wiki.payu.com/  Developed Strategies for growing transactions in Africa on both web and mobile.  Designed and Product Management for e-invoicing solution, PayU Receive that solved unique market requirement for invoice payment. https://payureceive.payu.com.ng  Liaise with Global Product Managers and Product Owners to share product ideas. Maintaining direct contact with Visa and MasterCard on processing of Mobile and Web transactions via MiGS, USSD and Bank Transfer  Merchant vetting and reconciliation to avoid fraudulent transactions. Recognition award was given for detecting fraudulent transactions.  Analysis of transaction trend for Product development and budgeting  Tools Used: Salesforce, Jira, Version One, Magellan, MiGS, Cybersource Show less