Ryan Jackson

Experience

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  Dell Technologies

  Jan 2002 - Jan 2007

  - Program Administrator for Office of Enterprise Architecture, responsible for program management activities such as the program communication plan and record retention. Also preformed project management duties for initiatives such as: Portfolio Management, Business Process Management Administrative Workflow, and the End-User Computing Strategy.- Responsible for maintaining and updating Client’s Technology Portfolio and for providing deliverables and financial break-downs to Client and Perot Systems leadership. Assisted in the development of process tools used for data collection and reporting. Show less - System administrator for HRMSWeb team providing second level support for HRMSWeb and all related applications (HEDS, AMS, etc.) with regard to hardware and platform issues. Performed all system/platform changes, managed data backup and recovery process.- Primary on-call support for Optilink Healthcare hosting/platform issues. - Participated in two successful disaster recovery tests. Configured and installed several test and production servers, including those used at the disaster recovery hot-site. Show less

  • Program Administrator

    Jan 2005 - Jan 2007

  • System Administrator

    Jan 2002 - Jan 2005
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  Dell Technologies

  Jun 2007 - Sept 2009

  - Lead a team comprised of infrastructure, application, and clinical support personnel. First point of contact for physician issues and the introduction of new technology to hospital and medical staff.- Daily interaction with C-Level Executive Staff. Regular interaction with physicians, department leaders and staff, corporate Information Systems, and Perot Systems regional management.- Coordinated multiple projects including the installation of new technology (Horizon Radiology Mgmt, Teletracking, Tenet Mobile Physician Portal, Medhost 4.2, MCR Healthtouch, etc.). Show less - Site Support Manager responsible for Information Technology delivery and financial management of all infrastructure and application support. Additionally responsible for Information Security and access control. - Led a small team of support personnel, both on and off site. Responsible for the coordination with other hospitals in the Texas region to leverage Centennial resources for IT projects and delivery. - Regularly participated in strategic planning sessions. Liaison between departments and hospital administration, corporate Information Systems, and Perot Systems market/regional management.- Coordinated installation and upgrade of multiple clinical applications (Medhost 4.x, Cerner RadNet, McKesson Pathways Healthcare Scheduling, etc.) Show less

  • IS Director, Delray Medical Center

    Jan 2009 - Sept 2009

  • IS Director, Centennial Medical Center

    Jun 2007 - Jan 2009
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  PHNS

  Sept 2009 - May 2011

  Service Delivery Manager for LHP Hospital Group

  - Service Delivery Manager for LHP Hospital Group Corporate HQ, supporting LHP executive staff - Deployed and supported LHP Corp server farm (both physical and virtual) for email, SharePoint, & AV- Implemented new Amerivault offsite backup solution for LHP Corporate HQ- Designed/Implemented new Content Management System for all LHP facilities

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  Anthelio Healthcare Solutions

  May 2011 - Nov 2011

  Solutions Architect

  - Built IT infrastructure designs for hospital Paragon conversions and construction projects- Designed/Implemented vWorkspace VDI (roaming desktop) solution for 120-bed hospital- Developed multiple business and IT operational processes for LHP hospital facilities including infrastructure/software purchasing, desktop engineering, and product implementation procedures

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  LHP Hospital Group

  Nov 2011 - Jan 2018

  Solutions Architect

  - Designed and deployed the IT infrastructure for new hospital openings and Paragon conversions- Hackensack UMC Pascack Valley, Seton Medical Center Harker Heights, Portneuf Medical Center, Texas Health Presbyterian - WNJ- Integrated and installed HIM applications for numerous hospital facilities- Executed operational processes for Paragon (v9.4-13.0) application go lives - Supported and updated vWorkspace v7.5 environment serving over 5000 users across 6 hospitals - Built and supported vWorkspace v8.0 environment serving multiple physician clinics and 150 users- Built Citrix XenDesktop 7.6 environment from Proof of Concept through production implementation and operations turnover Show less

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  Ardent Health

  Jan 2018 - Nov 2023

  Responsible for designing scalable and resilient IT solutions that cater to current and future business requirements. They analyze business needs, evaluate technology trends, and recommend architectural strategies that optimize performance, reliability, and cost-effectiveness. Collaborate with other technology teams to define broad standards; however, engineering teams will still be responsible for defining intricate technology standards. General standards include, but are not limited to, Active Directory structure, network technology stacks, server infrastructure, storage, data flows in and out of ERP (Enterprise Resource Planning) and EHR (Electronic Health Record) systems, and Desktop and User Experience. Assess emerging technologies and tools, such as cloud platforms, containerization, software-defined networking, and edge computing, to determine their potential benefits and suitability for the organization's landscape Show less

  • Information Technology Solutions Architect

    Aug 2023 - Nov 2023

  • Director, Endpoint Engineering

    Jan 2018 - Aug 2023
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  Imprivata

  Nov 2023 - now

  Customer Success Engineer

  Design and implement innovative technical processes to ensure customers experience a maximum return on their investment.