Aline Belluco

Experience

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  Hotel Conveniente

  Apr 2005 - Feb 2006

  Hospitality Operational Management
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  Bourbon Hotels & Resorts

  Jan 2008 - Jan 2010

  Event Management
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  São Carlos Eventos e Hospedagem

  Mar 2011 - Mar 2012

  • Governance Assistant

    Sept 2011 - Mar 2012

  • Operational Supervisor

    Jun 2011 - Sept 2011

  • Operations Assistant | Cleaning

    Mar 2011 - Jun 2011
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  Mercure Hotels

  Apr 2012 - May 2014

  Governance | Hospitality Manager

  Leader of the hospitality/governance area, she was responsible for defining/structuring all the processes for the area, besides acting in a way that the maximum guest experience was achieved, acting with+ Definition of the Hotel Governance strategy+ Structuring/Mapping/reviewing all operational processes+ Training for the Front Desk and BackOffice operational force (training and recycling)+ Audit of all operational processes+ Support to the General Manager for questions/needs+ Material purchase management: negotiations, supplier prospecting, etc+ Leadership of 30 people Show less

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  Intercity Hotels

  Oct 2014 - Feb 2018

  Governance | Hospitality Manager

  Leader of the hospitality/governance area at The Universe Paulista by Intercity, she was responsible for ensuring all processes in the area, enhancing the customer experience, and acting with+ Definition of the Hotel Governance strategy+ Training for the operational force (training and recycling)+ Assistance in event management: set-up, development, delivery+ Auditing of all operational processes+ Support to the General Manager for questions/needs+ Participation in Board meetings and Assemblies+ Material purchase management: negotiations, supplier prospecting, etc+ Definition of the team's day off schedules+ Leadership of 27 people Show less

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  GJP Hotels & Resorts

  Feb 2018 - Dec 2020

  Operations Coordinator | Process, Quality & Training

  Leader of the operational management and processes area of the company, she was responsible for structuring, implementing, and developing the entire guest journey of the company's hotels, working from building processes for all operational areas (Governance, Reception, Events, and Leisure) to training models for the Front Desk, acting on deviations and needs.Key activities:+ Market mapping, trends and competitors+ Structuring of the company's processes, creating procedure books+ Definition of the training model, supporting operational leaders in team development+ Support to operational leaders, mapping needs and deviations+ Structuring/implantation of auditing processes, guaranteeing the effectiveness of the processes+ Hotel Manager in interim format (Wish Natal & Linx Galeão), for 4 months+ Leadership of 25 people Show less

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  Aline Belluco Cunha Company

  Dec 2020 - May 2023

  Entrepreneur | E-Commerce

  Digital Entrepreneur, she is responsible for an E-Commerce of Adult Products, acting in all definition of business strategy, building from the strategic planning of the company, to the management of logistics, purchasing, quality, customer experience etc.Key activities:+ Building the company's strategic planning+ Financial Strategy: CAPEX, OPEX, Relationship with Banks, Investments+ Communication planning ON, working with social networks, websites, etc+ Purchasing management, working with contract negotiations and supplier prospection+ Relationship/service with customers, diagnosing needs+ Quality management: satisfaction surveys, complaints, etc+ Market and competitors mapping+ Leadership of 3 people Show less

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  Accor

  May 2023 - Dec 2023

  Subgerente | Hotelaria

  Liderança estratégica que assessora o Gerente Geral na administração do hotel, com foco de qualidade na prestação de serviços, implantar toda a jornada do hóspede, atuando desde revisão dos processos desenhados pela empresa, até a formação dos gestores e equipes. Destaque para o complexo em formato de 03 hotéis, sendo as marcas: Ibis, Ibis Budget e Adágio, com 464 UH´s.Principais atividades:+ Acompanhar performance hotel, orientando sobre ações preventivas/corretivas em conjunto com gestores dos departamentos;+ Assegurar padrões da marca, preservação do patrimônio e procedimentos;+ Auxiliar no controle de custos;+ Gestão da qualidade: pesquisas de satisfação, atuação em reclamações;+ Participar da elaboração anual de orçamentos;+ Participar da elaboração da estratégia comercial;+ Plantões Gerenciais e etc. Show less

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  Cozzy Suítes Paraiso Hotel

  Feb 2024 - now

  Gerente de Hotel | Hospitalidade

  Lider estratégica na administração do hotel, atuando na garantia dos resultados financeiros e de qualidade da unidade. Principais atividades: + Elaboração do Orçamento anual junto ao investidor/proprietário, garantindo controle de custos e novas estratégias de receita; + Acompanhar grade tarifária afim de sugerir melhor performance comercial; + Garantir cumprimento dos KPI's estabelecidos; + Formação dos Líderes e acompanhamento de suas entregas; + Assegurar padrões da marca, preservação do patrimônio e procedimentos;+ Gestão da qualidade: pesquisas de satisfação, atuação em reclamações ofertando novas experiências e etc; Show less