Heather Bellows

Experience

• 

  Atrium Health

  Jan 2005 - Jan 2005

  Patient Accounting Representative, Quality Assurance Department
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  Atrium Health

  Jan 2010 - Jan 2010

  Patient Financial Services Specialist, Patient Accounting Department
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  Atrium Health

  Jan 2011 - Jan 2011

  Patient Accounting Representative, Legal Department
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  Atrium Health

  Jan 2018 - now

  Leads a 6-member team in daily operations of securing debt from healthcare services through legal judgments and liens. Oversees activities across bankruptcy, estates, small claims, liabilities, and attorney collection departments. • Verifies that collection processes are stopped for accounts filing bankruptcy and accurate claims and liens are filed with the court regarding outstanding debt.• Oversees team in compiling accounts and debts for deceased patients and preparing estate claims for probate court to secure payments.• Manages research, communication, and tracking on nonresponsive accounts with significant outstanding debt and prepares paperwork for outside attorneys; testifies on behalf of Atrium in court regarding financial records as part of the judgment process to secure debt.• Handles any account escalations to resolve problems and improve communication regarding debt.• Calculates judgment payoff requests, including interest and court costs and submits to law firms.• Approves or denies payment reduction requests from collection agencies and law firms.• Collaborates with internal teams to resolve issues preventing claims from being paid or collected on.• Consults with law firms or internal legal counsel for insight on managing debt issues and accounts to maintain compliance and reduce liability.• Coordinates signatures for affidavits and secures qualified professionals to testify on reasonableness and medical necessity of charges in court.• Partners with vendors on liability accounts and bankruptcy and estate inventories; completes access and deactivation requests, negotiates bills, processes invoices, and tracks timely posting of payments.• Leads onboarding and go-live with outsourcing vendor for bankruptcy and estate inventory; collaborates on development of processes, procedures, and workflows. Show less

  • Supervisor, Patient Financial Services, Outsourcing Department

    Jan 2018 - now

  • Supervisor, Patient Financial Services, Legal Department

    Jan 2011 - now

  • Supervisor, Patient Financial Services, Legal Department

    Jan 2011 - now

  • Supervisor, Patient Financial Services, Cash Posting Department

    Jan 2018 - Jan 2018