Fayez Semaan

Experience

• 

  GRMAS ltd

  Jan 2006 - Jan 2007

  Auditor
• 

  Al Jazeera Media Network

  Jan 2008 - Jan 2010

  Sales Mgr ( advertising )

  Sales Manager @ Al Jazeera TV - part of Al Watania Group : - Identifying and singing new accounts- Preparing proposals and working toward achieving annual sales target- Conducting Sales presentations- Contracts negotiations & closing deals- Create & launch new campaigns

• 

  IBM

  Jan 2010 - Jan 2017

  Transformation & Operations Leader

  Sales / Customer Success and Experience - Act as single point of contact from opportunity identification to delivery & operation processes. Possessing end-to-end process knowledge.- Act as focal point for onboarding new IBM Business Partners and key Clients covering (Agreements, Products education, implementation and support).- Achieve operational excellence targets, support Trust and Compliance initiative.- Develop and maintain effective relationships with Clients / Partners at all levels to ensure proper onboarding of new products, success and Client Satisfaction.- Help Clients by implementing digital initiatives and tools to reduce process complexity and ensure time saving, low cost & work efficiency - Consultant in the following Area: proposals, RFQ, BOQ, contracts terms and conditions, Client Solution Onboarding, solution design, payments terms, billing process, invoicing process, contracts terminations, legal actions- Contracts Management: Managing Contract file, Mobilization Period, dispute resolution, claims, deliverables and performance, testing and acceptance, warranties, Closing the last five percent of the contract etc. - As customer engagement leader, I was a key player in the IBM Client Value Initiative aiming to increase client satisfaction, sales productivity, IBM metrics attainment. End to End Supply Chain & Global Logistics- Act as a single point of contact across the supply chain, cross-functionally. - Develop, design, implement and manage comprehensive import/export compliance programs that facilitate IBM's compliance with all applicable laws and regulations.- Provide advice and counsel to local internal customers, assist with designing and implementing compliant logistics solutions/systems and monitor/test controls effectiveness. A/R – Accounts Receivables - Take ownership of customer issues / problems, proactively manage with a sense of urgency and coordinate resolution across IBM organization and by face-to-face client عرض أقل

• 

  GRMAS Ltd ( Global Resourcing Management And Services )

  Jan 2018 - Jan 2020

  Operations Manager / Training and recruiting Services

   Managing Sales, Clients’ engagement and exploring new market strategies  Clients’ relationship Management  Providing a range of planned activities that enable an employee to develop the skills, attitudes and knowledge required by the organization and the work requirements Operations and projects management Resources Management  Contracts Management & Negotiations Vendors Relationship Management Invoicing and collections Achieve high levels of client satisfaction scores Conduct Technical interview for the shortlisted Candidates Resources Allocation Career Development عرض أقل

• 

  CC Staffing International Ltd.

  Feb 2020 - Dec 2022

  Senior Recruitment Consultant

  - Managing Sales, Clients’ engagement and exploring new market strategies - Resources Management - Contracts Management & Negotiations- Vendors Relationship Management- Invoicing and collections- Addressing Client pain points & ensuring high levels of Clients’ satisfaction - Update recruiting procedures or create new procedures- Supervise the recruiting team- Search for and enforce new sourcing methods to find job candidates- Research the best job advertising techniques- Develop and update job descriptions- Post available job vacancies online through job boards, website, social media, and universities placement office- Perform headhunting and executive search for all positions- Screen candidates' resumes and job applications- Conduct phone screening with potential candidates and schedule interviews accordingly- Conduct Technical Interviews.- Resources Allocation- Career Development عرض أقل

• 

  Aspire Software

  Jan 2023 - now

  - create, simplify, maintain new and existing recruitment process.- work closely with the hiring manager to build a good relationship, understand their requirements and forecast their needs to work proactively and meet the deadlines.- conduct regular meetings with the hiring managers to explain the recruitment process and train them on how to use the ATS system for better efficiency and time saving in the screening process.- provide training and demo to the Junior – intermediate recruiters, setup the KPI`s and track them for better efficiency, time saving and improvement.- Conduct daily meetings with the recruiters to check the recruitment updates, and actions that needs to be taken.- Create an internal documentation system, to document all recruitment activities.- sourcing, screening, interviewing and shortlisting potential candidates through technical Interviews.- Search for and enforce new sourcing methods to find job candidates.- Develop and update job descriptions.- Post available job vacancies online through job boards, website, social media, and universities placement office.- Perform headhunting and executive search for all positions level.- Promote employer`s brand and attract best talent through job fairs- Conduct Technical Interviews mainly for information technologies and software development positions عرض أقل

  • Senior Recruitment Manager - ITIL

    Feb 2024 - now

  • Senior Talent Acquisition Partner | Recruitment Manager - ITIL

    Jan 2023 - Feb 2024