Debs Thompson

Experience

• 

  Mercer

  Oct 2006 - Mar 2009

  Senior Pension Administrator

  I provided administration for high profile key clients. Responsible for calculating and processing retirement and death benefits plus transfers in and out of the scheme. Primary client contact for the administration team due to my ability to communicate and deliver results. I was also in charge of all complaint cases and had responsibility for training and supervising junior members of the team.

• 

  NatWest

  Mar 2009 - Feb 2010

  Customer Service Officer

  I worked in a Cashiering role at Nat West Bank, the front line for customer service. Meeting targets for both Service and Sales. Handling money and processing transactions accurately on computer. Engaging with customers face to face and dealing with a wide range of queries.

• 

  Hampshire County Council

  Feb 2010 - Feb 2014

  Pension Administrator

  My main functions as Senior Revenue Officer included: Administration appertaining to the Local Government Pension Scheme. I worked in a large team calculating and advising pension benefits. This role required strong attention to detail and customer focus which I excelled at.

• 

  Applied Driving Techniques (Global Solutions) Ltd

  Feb 2014 - Jun 2015

  PA to Directors

  Providing Administrative and Sales support to ensure we provide a top class service for our existing and prospective clients. Providing PA support to the business directors.

• 

  Applied Business Synergy

  Nov 2014 - Jun 2015

  PA to Directors
• 

  Specsavers

  Aug 2015 - now

  • Project Manager

    Sept 2022 - now

  • Project Support Coordinator

    Aug 2021 - Sept 2022

  • L&D Service Manager

    Jun 2018 - Aug 2021

  • Senior L&D Operations Support Adviser

    Aug 2017 - May 2018

  • Training Administrator

    Aug 2015 - Jul 2017