Shruthi Puthran

Experience

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  P.H. Diagnostic Centre

  Apr 2009 - Jan 2016

  Administrative Assistant

  • Coordinate work flow• Update and chase delegated tasks to ensure progress to deadlines • Take initiative in manager's absence.• Compose correspondence/reports for own or manager's signature• Arrange essential mail in priority action order for boss• Check deadlines on incoming requests and put preliminary work in play.• Handle all inquiries within my capacity • Arrange "call-backs" to protect boss's time • Provide back-up materials for call-backs • Route calls elsewhere as needed • Do phone surveys/inquiries as needed • Answered a multi-line switch board for all departments. Show less

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  NM MEDICAL

  Feb 2016 - Aug 2018

  Administrative Assistant

  • Demonstrated strong customer relations skills.• Handling the billing department along with maintaining desired records.• Gathered information with accuracy for office database/billing purpose.• Maintained medical records and correspondence files.• Ensured that documents are up to date, organized, and filed correctly.• Answered the telephones and routed calls accordingly or took messages.• Co-ordination with patients.• Handling cash.• Co-ordination with higher authorities of respective departments within the organization. Show less

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  Hygienetech India Pvt.Ltd.

  Sept 2018 - now

  Manager Client Support Services

  • Responding to customer queries in a timely and accurate way, via phone, email or chat• Identifying customer needs and helping customers use specific features• Analyzing and reporting product malfunctions• Support ongoing engagements through tracking of contract expirations and intake of new contracts, amendments, and fee schedules.• Administrative duties include but are not limited to vendor invoice processing, client invoice support, and weekly client renewal and subscription updating in various systems.• Answer queries regarding product/ services, processes and if required direct them to the account manager• Notify Client Delivery leadership if client outreach is required to obtain missing contract documents• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Product, Sales and Marketing teams• Assist in training junior Customer Support Representatives Show less