Mubbashir Syed

Experience

• 

  CaratLane - A Tanishq Partnership

  Jun 2021 - now

  • Profile Balance Feature: Played a key role in developing the profile balance feature for CaratLane's web and mobile apps: 1. Closely worked with team leads on analysis, HLD/LLD design, schema creation, and scheduling of jobs. 2. Collaborated closely with the ERP team to synchronize customer data. 3. Implemented bulk sync scripts, incremental sync, fallback syncs for profile balance calculation. 4. Created APIs for displaying and consuming profile balances. 5. Tech Stack Used: JavaScript, Node.js, Ruby on Rails, Kafka, Redis, AWS, MySQL, Rundeck, REST APIs, GraphQL, Docker, Git, Jest, RSpec.• Titan Co-Branded Credit Card Integration: Integrated and stabilized Titan co-branded credit card payments for CaratLane’s Plan of Purchase.• Hackathon Participation: Built a sentiment analysis tool during a company hackathon to scrape Instagram comments and reviews, analyzing customer feedback on CaratLane jewelry.• Code Coverage Improvement: Improved code coverage for the Customer Profile Microservice from 30% to 75% and the MyAccount microservice from 40% to 80%. Show less • Reverse Flow Communication: Integrated WhatsApp communication for reverse flow processes, including lifetime buyback, exchange, 15-day money-back guarantee, and 15-day exchange policies.• Order Cancellation & RTO Reduction: Reduced Return to Origin (RTO) and improved customer experience by holding orders upon customer-initiated cancellation requests. Automated offline order cancellations for unpaid orders to reduce customer service overhead.• Email Communication Revamp: Enhanced the email communication system for the Plan of Purchase, ensuring timely and accurate notifications to customers.• Occasion Coupons: Stabilized the occasion coupons system by adding failure job handling and automating WhatsApp/email communication to notify users about coupon statuses.• Post-Sales Features: Developed various post-sales features to streamline user interactions and minimize customer issues.• Support Roster: Participated in a dedicated support team, handling all technical support issues over a two-week period. Show less

  • Software Engineer - 2

    May 2024 - now

  • Software Engineer - 1

    Jun 2022 - May 2024

  • Software Engineer

    Jun 2021 - May 2022