Craig MacRae

Experience

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  CIBC

  Mar 2015 - Dec 2018

  • Internal Queue and Business Specialist

    Oct 2017 - Dec 2018

  • Senior Financial Services Representative

    Mar 2015 - Oct 2017
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  Swept Janitorial Software

  Jan 2019 - Aug 2019

  Business Development Manager
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  OpenWater, Inc.

  Aug 2019 - Jan 2022

  Technical Project Manager

  Drive projects from kick-off to successful completionDeliver clear and well documented tickets for the development team.Maintain communication between multiple clients and departments.Work with the OpenWater teams and clients during the entire lifecycle of a project.Review and create requirements scope within budget and timeline.Assign requirements to team members for execution.Track and summarize custom implementation hours into easy to understand client reports.Build strong client relationships and expand business in existing accounts. Over 150K in upsells and a 96% client satisfaction rating.Assist with modifications to current accounts.Create documentation and support videos for clients.Understand and edit HTML, CSS, and basic JS functions.Live inside Intercom, Slack, JIRA, Zoom, Gmail suite, and Airtable.Organize and plan agile development sprints while ensuring proper documentation for the development team is met.Identify, analyze, and collect requirements for SSO/Pushback configurations to ensure correct deliverables. Show less

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  Alcumus

  Jan 2022 - Jun 2023

  Associate Project Delivery Manager

  Implemented projects with a scalable and repeatable project management processes for multiple products.Served as Project Manager and main point of contact for multiple enterprise clients.Successfully delivered numerous platforms to major companies.Managed project timelines, budgets, and resources to ensure on-time and within-budget delivery.Facilitated cross-functional collaboration to drive project success and meet client requirements.Conducted risk assessments and developed mitigation strategies to ensure project continuity. Show less

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  EcoOnline Global

  Jun 2023 - Jun 2024

  Project Manager

  Designed and implemented scalable and repeatable project management processes for multiple products.Established standardized methodologies to enhance efficiency and consistency across projects.Served as Project Manager and main point of contact for multiple enterprise clients.Successfully delivered numerous platforms to major companies.Managed project timelines, budgets, and resources to ensure on-time and within-budget delivery.Regularly interacted with executive and C-suite stakeholders, fostering strong professional relationships.Facilitated cross-functional collaboration to drive project success and meet client requirements.Conducted risk assessments and developed mitigation strategies to ensure project continuity.Designed and implemented a comprehensive Project Management process for a product and team lacking such a framework leading to the successful intervention to realign a dissatisfied Enterprise client and establish a standard for Project Management processes. Show less

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  Discoverygarden

  Sept 2024 - Feb 2025

  Project Manager
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  Cloudloop

  Feb 2025 - now

  Lead Project Manager