Mohammed Al Salman

Experience

• 

  Mouwasat Medical Services

  Oct 2017 - Apr 2019

  -Provided software application support and assisted users in accessing health information systems.-Migrated code across environments to ensure continuous, concurrent functionality.-Consulted with the software development team, internal users, and customers to improve application performance.-Supervised the development and testing of health information systems to ensure the required effective performance was achieved.-Determined the root causes of application errors and ensured a solution was provided in coordination with officials.-Addressed user complaints and problems by providing final solutions to meet their needs and requirements.-Prepared training courses and workshops that contributed to the transfer of knowledge about applications to end users.-Performed quality control checks to ensure compliance with policies.-Reported the achieved positive work results achieved to those responsible for making informed decisions.-Stayed abreast of industry trends and developments to enhance technical knowledge and skills. Show less -Developed plans and strategies for ERP implementation based on regulatory requirements.-Interpreted end user information requirements, and developed appropriate systems or application solutions.-Made improvements to the IT system in accordance with operational controls, standards, and controls.-Monitored system performance to identify areas for improvement or problem points that may require more effective solutions.-Maintained confidentiality of information processed, stored or accessed.-Provided technical support and training to ERP end users.-Interacted with customers to provide and process information in response to inquiries, concerns, and requests regarding the Services.-Coordinated implementation efforts in collaboration with project teams to ensure implementation of system policies, procedures, and standards.-Contributed to the design and development of new applications to meet the company's changing needs.-Created reports based on data collected from the systems. Show less -Managed the technical help desk system according to executive plans and programs to achieve the strategic vision.-Designed, implemented, improved, and supported by the office, network, and server infrastructure.-Installed and tested monitors, desktop computers, servers, and network components.-Monitored hardware, software, and networks to ensure the quality of their performance, and reported in the event of a defect affecting the workflow.-Improved company programs by evaluating goals, reviewing changes, and making recommendations.-Assisted in the purchasing process of technology hardware and software, including researching available options.-Provided technical assistance and support to end users. Show less

  • Application Support Engineer

    Sept 2018 - Apr 2019

  • ERP Specialist

    Feb 2018 - Sept 2018

  • Information Technology Support Specialist

    Oct 2017 - Feb 2018
• 

  Cloud Solutions

  Apr 2019 - now

  Access Management Specialist

  -Implement a number of Identity and Access Management (IAM) business tasks and processes in accordance with defined policies and technologies.-Enhance strategies, standards, and best practices for building program and institutional roadmaps.-Adhere to all laws, regulations, and policies that govern the conduct of the organization’s activities.-Review and propose standards and procedures, and update processes and user documentation as needed.-Do script or create simple programs to automate daily operational tasks.-Create methodologies to improve internal controls and product design using technology-based tools.-Study the needs and work environments of the client to facilitate access to information technology systems.-Assess technology risks and internal controls, and prepare mechanisms that limit their negative effects.-Identify vulnerabilities in security systems and develop proposals to ensure application integrity and identity and access management.-Provide technical assistance and consultations to all employees and present them with the necessary information.-Maintain technical knowledge of various applications, development tools, and knowledge dissemination.-Organize training, mentoring, and performance management for employees.-Promote a work environment that encourages innovation and contributes to achieving the desired productivity.-Build reports related to access management, submit them to officials, and discuss them during periodic meetings. Show less