Hesham El Sayed

Experience

• 

  Golden Tulip Hotels, Suites & Resorts

  Mar 2014 - Apr 2016

  Front Office Manager

  •Works within the allocated budget for the front office.•Prepare performance reports related to front office.•Confirm and reply all incoming calls, emails reservations request. Meet and greet costumers ensuring to close the deal.•Monitor high balance guest and take appropriate action.•Train supervising staff, including determining workloads and schedules, evaluating staff performance, providing training and hiring, promotion and disciplinary recommendations.•Perform data entry onto internal systems and ensure to report any problems to the hotel manager.•Ensure that the reception area is tidy and clutter free. Monitored stationary stock and re-ordering when required.•Receive, direct and relay telephone messages and fax messages, pick up and deliver the mail and stamp all general correspondence.•Set up check in, check out.•Resolves guest problems quickly, efficiently, and courteously.•Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel•Deliver excellent customer service, at all times and assist in keeping the reception area clean and tidy, at all times. •Having knowledge of entire Reservation Procedure according to International Hotel manual system.•Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.•Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.•Responsible for training staff.•Responsible for implementation of policies and procedures..Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis..Responsible for various Production reports and supply to each department concerned.•Ensure special handling of repeats guest and very VIP guest.•Review room blocking for Long Stay. Suites and special group request. Show less

• 

  One To One Hotels and Resorts

  Apr 2016 - now

  Hotel sales managers are responsible for bringing in guests and making the hotel money. They may work with senior sales managers or owners to plan sales promotions, set sales goals, and train staff. These professionals not only seek out business with individual guests but also typically meet with larger groups such as churches, traveling executives, and family reunions to stay with their hotel. Agreements with large groups allow for successful repeat business, which generates sales for the entire company. sales manager also sells prospective and current guests on the hotel's services, such as dining options, swimming pools, and exercise rooms, and notifies them of room upgrades. Possessing complete knowledge of all of the services the hotel offers is important for making a successful sale. Show less

  • Sales Manager

    Apr 2016 - now

  • Sales Manager

    Apr 2016 - now
• 

  One to one hotels

  Jun 2020 - Jun 2024

  • Head of Sales Department( incharge of hotel manager )

    Jun 2020 - Jun 2024

  • Head of Sales Department

    Jun 2020 - Feb 2024