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David O'Brien

David O'Brien

CAD Technician

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  • Timeline

  • About me

    Senior Major Incident Manager

  • Education

    • Irish National Training Authority (ANCO)

      1982 - 1986
      Computer Aided Design (CAD/PCB/Mechanical) Engineer from the Irish National Training Authority 4 year apprenticeship served with Micro-Processor Developments Limited

  • Experience

    • Micro-Processor Developments Limited

      Jan 1982 - Jan 1994
      CAD Technician

      Design/Manufacture/Installation of Professional Audio Equipment for the Broadcasting Industry

    • Dell Technologies

      Dec 1998 - now

      Monitors, manages, supports and assists with resolving critical issues in Dell’s Global IT environment. Assists in reducing system downtime in support of all mission critical business functions at Dell.Main point of contact for assembling and coordinating key technical and management resources, as well as leading and tracking the resolution of IT incidents.Oversees communication and notification to IT support groups and management of status of high severity problems and complex changes.Frequent interaction with and visibility from, Senior Level IT Management. Show less

      • Senior Major Incident Commander (Global Lead) Consultant

        Nov 2022 - now

      • IT Incident Manager (EMEA Team Lead) Senior Advisor

        Jan 2010 - now

      • EMEA IT Factory Incident Manager Advisor

        Apr 2006 - Jan 2010

      • EMEA IT Data-Centre Technical Support Senior Analyst

        Jun 2001 - Apr 2006

      • CFI Technician

        Dec 1998 - Jun 2001

  • Licenses & Certifications

    • Blackrock Incident Management

      Blackrock 3 Partners, Inc.
      Jan 2018