Zara Ekerold

Experience

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  Virgin Money

  Mar 2006 - Sept 2008

  Junior Business and Process Analyst

  Analysing and documenting business processes Facilitating process design sessions  Assessing, analysing, optimising end-to-end business processes Documenting business processes Assessing current business processes, procedures and business rules Ensuring that process maps are according to design principles and methodology (working in specific process modelling databases such as ARIS and System Architect) Documenting all additional information required for completeness of process according to process Value Chain Chairing process workshops with key participants Designing and documenting processes Working closely with the training department Implementing processes within the necessary departments and reviewing them on an on-going basis Relationship Management with key stakeholders involved in the projects and business sectors Show less

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  Real IRM

  Jun 2008 - Jun 2009

  Enterprise Architect Consultant

  Consulting to various business sectors analysing and documenting business processes Capturing project objectives and milestones Documenting, assessing and optimising end-to-end business processes Analysing procedures and business rules and identifying opportunities for enhancements Aligning process maps to design principles and methodology (working in specific process modelling databases such as ARIS and System Architect) Documenting additional information required for completeness of process according to Process Value Chain Communication and stakeholder management within projects and business sectors Show less

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  Frank.net

  Jul 2009 - May 2011

  Business and Process Analyst

  Manage the implementation of functionality by analysing business processes to identify key system design requirements Assessing, analysing, optimising end-to-end business processes, procedures and rules Documenting business and process requirements (Marketing, Sales, Service, SQA & Back office)  Continuously identifying opportunities to improve processes and systems (Front & Back office and Integration) Facilitating planning and systems design scoping sessions (Waterfall & Agile) Managing risks, issues and prioritising business requirements  Ensuring that process maps are according to design principles and methodology Compiling test cases and scenarios Executing test cases and provide user acceptance testing sign off Rolling out new system functionality across the business and contribute to training manuals/ material  Providing process and system guidance and support to management and teams  Escalating issues to ensure delivery timeframes are not compromised and providing regular updates to business regarding progress Ensure changes and enhancements are measured and implemented so that unit cost calculations and turnaround times are accurate Analytical skills and the ability to identify problems, gaps and solutions Providing input to MI Reporting requirements and as business system administrator focussing on data cleansing and integrity Relationship Management with key stakeholders involved in projects Show less

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  RBS

  Jul 2011 - Jan 2013

  Project Management Officer (PMO)

  Support the monitoring, control and delivery of in-flight projects within a Finance Change division Collate financial and resource data at financial month-end, conduct monthly analysis to ensure that actual, budget and forecast trends are in line. Investigate and provide management with feedback where numbers are out and present all data in the Financial Management Pack on a monthly basis. Prepare and maintain Weekly Status Packs highlighting key milestones, achievements, next steps and key risks and issues  Perform regular reviews of RAID Logs & ensure correct escalation process is followed where required Draft Programme Delivery Board Packs for Programme Manager Organisation and documentation of project meetings and communication forums Ensure programme and project managers adhere to prescribed project management methodology by providing relevant training on tools and processes Maintain document library on SharePoint to ensure all relevant project documentation is appropriately obtained and archived Conduct monthly reviews to check that resources are accurately forecast. Assist Project Managers facilitate resource management across projects Collate & distribute to all stakeholders a weekly programme dashboard highlighting key milestones, achievements and next steps Show less

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  Commonwealth Bank

  Jun 2013 - now

  Business Improvements Manager