Lorraine Gorman

Experience

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  AT&T Local Services

  Oct 1981 - Sept 2000

  Progressed from software developer, business analyst to team leader and project manager overseeing major corporate initiatives. Key Achievements:- Coordinated development of Web components and application for meeting planning requirements of local service integration after TCG acquisition- Received HARP Award in recognition of local services integration project in 1999- Saved nearly $5 million over 4 years assisting in migrating T1 and T3 leased local service tail connectivity- Achieved Y2K Spot Award in 2000- Received Outstanding Customer Satisfaction Certificate of Achievement and Certificate of Recognition for Quality Improvement Team Efforts - Awarded Eastern Region Branch Quality Council Recognition for Ingenious Solution - Lead systems representative to McKinsey & Co. and AT&T Wireless Services for joint development and implementation of local services network cost analysis and strategic tool- Formulated and developed wireless cell infrastructure base cost algorithms using SAS Show less

  • Sr. Technical Project Lead

    Jan 1996 - Sept 2000

  • Application Project Lead

    Oct 1981 - Dec 1995
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  ReefEdge, Inc.

  Oct 2000 - Jul 2004

  Director, Project Management

  Project managed all engineering and release activities for start-up providing wireless network product offering, ReefEdge Connect, which alowed for centralized management of security, mobility, and interoperability. Key Achievements:- Concurrently project managed ongoing internal product releases and multiple outsourced initiatives- Defined formal processes and procedures for SDLC and oversaw management of all application development - Coordinated and contributed to the negotiation of third-party OEM - Identified resources required and assisted in the growth of support services, release engineering and quality assurance teams - Developed program metrics, maintained and reported regularly on schedule, resource work assignment progress, cost and budget, risk / issues to senior management and company board- Managed hardware and alpha/ beta release, configuration, testing schedules for customer deployments. Facilitated customer beta program rollout and problem resolution Show less

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  EMC Corporation

  Aug 2004 - Mar 2011

  Principal Program Manager

  Program management lead of multiple EMC projects with responsibility for overseeing all phases of software and hardware development including architecture & design, prototyping, implementation & testing, analysis & documentation, alpha and beta release management, production software release, training & customer support. Key Achievements:- On average, managed the successful delivery of 7 to 10 major, minor, and hot fix releases each year for various products with local and geographically dispersed teams- Successfully coordinated the delivery of two initial product launch releases for both the Unified Infrastructure Manager and IT Performance Reporter, as well as, managed subsequent releases for both EMC product lines meeting on-time delivery expectations and quality standards- Collaborated with professional services to win/ retain 1M+ accounts and ensured smooth product deployments- Facilitated the process of Statement of Work and contract creation to secure contracting services for new and additional scope of projects and managed deliveries of outsourced engagements within the scope of projects- Responsible for the program management of a majority of the EMC network management product line as manager of 5 project managers- Responsible for dashboards and weekly status reporting to Global Program Management Office (PMO), daily team scrums, planning meetings, backlog scrub reviews, team retrospectives and iteration demos- Managed integration of acquisition projects including Documentum, Smarts and VoyenceControl, to EMC SDLC (LC300) process and coordinated open source license audits for Smarts product line Show less

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  Epsilon

  Mar 2011 - May 2015

  Technical Project Manager, Principal

  Define, transform, and maintain Epsilon's software product development processes for the Agility Harmony. Develop, maintain and oversee metrics for monitoring and measuring team agility. Inspect and adapt Agile practices for continuous improvement. Increase team and organizational effectiveness in delivering a continuous value stream for Epsilon's clients.Key Achievements:- Developed integrated project plans, tracked progress against the plan, ran bug triages, removed impediments, identified risks and implemented mitigation plans; facilitated requirements definition, feature prioritization and release scoping - Developed and facilitated Agile/ Scrum training incorporating our use of Rally and internal processes for 8 scrum teams and engineering services; continually mentor staff in Agile/ Scrum methodologies (SAFe) and process- Routinely collaborated with department representatives, development leads, and product owners to address and balance competing priorities, opportunity costs, making rational trade-offs while retaining parity business value for release- Provided visibility of team effectiveness to stakeholders by developing metrics using MS/Excel derived from exported ALM tool data to demonstrate continuous improvement while alerting the teams of improvement areas- Monitored team and release iteration burndowns, velocity, defect metrics, and cumulative flow to assess progress- Acted as Project manager/scrum master for several teams to deliver a large Oracle and then Cassandra data warehouse hosted architecture for supporting real-time and trend reporting for email marketers; facilitating daily standups, backlog reviews in concert with product owners, iteration demos, and retrospectives- Recipient of 2012 Starlight award Show less

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  The Bridge Corporation

  Jun 2015 - Oct 2015

  Digital Project Manager
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  Turbonomic

  Oct 2015 - now

  • Agile Project Manager

    Oct 2021 - now

  • Principal Project Manager

    Oct 2015 - Sept 2021