Ruby Wu

Experience

• 

  National Immigration Agency

  Jul 2014 - Aug 2014

  Intern

  Supervise human migration, domestic management, convenient service, immigration guidance.

• 

  寶潔公司

  Jul 2016 - Jan 2017

  Category FA Technical Assistant

  - Data collection of sales performance and analysis the asset account.- Act as specialist to help respective team with HKTW MSA/SRA/NRO, TW price list data owner tracking, reporting fulfillment and post data analysis.

• 

  台灣化學纖維股份有限公司

  Feb 2017 - Apr 2018

  Executive Assistant

  - Establish budget scope and arrange PE relevance production scheduling to lower the cost.- Monitor the proportion of raw material and its cost.- Manage quality control, warehouse storage procedure.

• 

  施耐德電機

  Apr 2018 - now

  - Develop and implement customer experience strategies, initiatives, and programs to drive engagement and satisfaction across all touchpoints.- Conduct in-depth analysis of customer feedback, market trends, and industry best practices to identify opportunities for enhancing the customer experience.- Collaborate cross-functionally with marketing, sales, product development, and customer support teams to align customer experience initiatives with overall business objectives.- Lead the design and execution of customer journey mapping, ensuring a seamless and delightful experience at every interaction point.- Establish and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.- Champion a customer-centric culture throughout the organization, fostering a deep understanding of customer needs and preferences. Show less

  • Customer Experience Development Manager

    Dec 2021 - now

  • Quality Project Specialist

    Apr 2018 - Dec 2021