Ruby Wu

Ruby Wu

Intern

Followers of Ruby Wu229 followers
location of Ruby WuTaipei, Taipei City, Taiwan

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  • Timeline

  • About me

    Customer Experience Development Manager

  • Education

    • 文藻外語大學 Wenzao Ursuline University of Languages

      2012 - 2016
      Bachelor's degree Applied Chinese
  • Experience

    • National Immigration Agency

      Jul 2014 - Aug 2014
      Intern

      Supervise human migration, domestic management, convenient service, immigration guidance.

    • 寶潔公司

      Jul 2016 - Jan 2017
      Category FA Technical Assistant

      - Data collection of sales performance and analysis the asset account.- Act as specialist to help respective team with HKTW MSA/SRA/NRO, TW price list data owner tracking, reporting fulfillment and post data analysis.

    • 台灣化學纖維股份有限公司

      Feb 2017 - Apr 2018
      Executive Assistant

      - Establish budget scope and arrange PE relevance production scheduling to lower the cost.- Monitor the proportion of raw material and its cost.- Manage quality control, warehouse storage procedure.

    • 施耐德電機

      Apr 2018 - now

      - Develop and implement customer experience strategies, initiatives, and programs to drive engagement and satisfaction across all touchpoints.- Conduct in-depth analysis of customer feedback, market trends, and industry best practices to identify opportunities for enhancing the customer experience.- Collaborate cross-functionally with marketing, sales, product development, and customer support teams to align customer experience initiatives with overall business objectives.- Lead the design and execution of customer journey mapping, ensuring a seamless and delightful experience at every interaction point.- Establish and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.- Champion a customer-centric culture throughout the organization, fostering a deep understanding of customer needs and preferences. Show less

      • Customer Experience Development Manager

        Dec 2021 - now
      • Quality Project Specialist

        Apr 2018 - Dec 2021
  • Licenses & Certifications

    • ISO 9001:2015 Internal Auditor

      必維國際檢驗集團
      May 2019
  • Volunteer Experience

    • Administration Staff

      Issued by 國立故宮博物院/台北故宮 on Jul 2011
      國立故宮博物院/台北故宮Associated with Ruby Wu
    • Administration Staff

      Issued by TAITRA (Taiwan External Trade Development Council) on Mar 2016
      TAITRA (Taiwan External Trade Development Council)Associated with Ruby Wu