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Vickie Chamberlain

Vickie Chamberlain

Research Executive

Followers of Vickie Chamberlain604 followers
location of Vickie ChamberlainEdinburgh, Scotland, United Kingdom

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  • Timeline

  • About me

    Customer Success Leader | Global SaaS | Driving product adoption, solution expansion and long-term growth for my clients

  • Education

    • The University of Edinburgh

      -
      MSc Criminology

    • University of Glasgow

      -
      MA Sociology and Social Policy 2.1

  • Experience

    • Synovate

      Dec 1998 - Dec 1999
      Research Executive

    • GfK - An NIQ Company

      Dec 1999 - Apr 2002
      Senior Research Executive

      Qualitative Research Executive working in the automotive sector, conducting market research to provide input to all stages of the NPD process, from idea generation through to prototype testing. Worked alongside creative agencies to identify, develop and test concepts and communications to inform product positioning and to prepare new vehicles for launch.

    • Ipsos UK

      Apr 2002 - Jul 2013
      Associate Director

      Responsible for delivery and quality of research projects. Skilled in qualitative, quantitative and mixed method research and extensive experience in business development and management of client accounts. Strong ability to understand and interpret complex data to draw out clear narratives and insight to inform client decision making.

    • EssenceMediacom UK

      Aug 2013 - Jun 2019
      Research and Insight Manager

      Responsible for leading on MediaCom's research and insight offering, with the overall objective of generating meaningful insights from data, consumers and research. I worked closely with client account teams to support their insight and strategic needs and designed and ran all income generating insight and evaluation research.

    • Singula Decisions

      Jul 2019 - Jun 2020
      Client Success Lead

      Primary point of contact during customer lifecycle, focused on customer outcomes and experiences to drive product adoption. Using our innovative subscription, billing and CRM platform to empower clients to gain a competitive edge by elevating their campaigns and achieving strong results.

    • N-able

      Jun 2020 - Nov 2023
      Partner Success Manager

      Trusted advisor and relationship manager for our largest and most complex Managed Service Providers, I created meaningful Success Plans in partnership with my customers, enabling them to gain value from their N-Able products and achieve their growth and success objectives.

    • EvaluAgent®

      Nov 2023 - Mar 2024
      Customer Success Manager

      CSM for a small portfolio of enterprise clients across EMEA and APAC. Building stakeholder connections and customer relationships; driving revenue through multi-year renewals, upsell & cross-sell; coaching end users to optimise contact centre QA platform usage.

    • Aon

      May 2024 - now
      Customer Success Lead, Aon Growth Ventures

      Directing Customer Success for this new team within Aon, dedicated to supporting commercial fleet insurance customers. Leading and developing processes to support customer onboarding, enablement and retention. Empowering customers to achieve their goals, manage their risk and maximise savings through our platform.

    • Customer Success Collective

      Jan 2025 - now
      Member

  • Licenses & Certifications

    • Managing the Technology Channel - parts 1 & 2

      CompTIA
      Oct 2023

    • Mini Marketing MBA

      Marketing Week
      Jan 2019