Experience

• 

  Emirates

  Feb 2005 - now

  - Handling, publishing of articles and contents for the Crew Portal for both Pilots and Cabin Crew such as important news articles, manual updates that I receive from various teams.- Content Management on Crew Portal is a major part of my role where I use Adobe Dreamweaver application to edit and publish on Portals. - HTML coding and formatting and designing pages on the portals as per corporate portal standards.- I also use Adobe Photoshop to edit and design the images we use to upload to the portal this includes Banner, LCD screen images, etc I also create videos using Adobe Captivate and Adobe Media Encoder which is used to upload on the LCD screen and the portal multimedia pages.- Part of my work is to generate reports daily, weekly, and monthly and ensure these data are sent to the concerned team promptly. I Provide a comprehensive admin system support service including maintenance, update, and support of relevant databases and in-house equipment. Show less - Providing a comprehensive, single point of contact, support service to all cabin crew on service delivery admin procedures, crew scheduling, leave, licensing, payroll, crew training and development facilities, and resources, ensuring an effective and efficient service addressing crew needs. - Guiding Cabin Crew to other touchpoints within Emirates i.e. HR Service Centre, Clinic, etc. and assist them with Self Service and other applications available to the cabin crew. Ensuring all communications and interactions meet the Emirates quality standards. - Working with Inhouse systems such as Iproc, Ethos & ITSR for administrative and system purposes.- Updating the Cabin Crew Portal, with all the news and updates and making sure all the documents uploaded are up to date and correct. Applications used (Adobe Dreamweaver, Adobe Photoshop, Adobe Illustrator, Adobe Media Encoder, etc.- Ensuring the weekly reports are run and sent to concerned teams in a timely manner, so the business goes smoothly. Show less - Responsible for the accurate processing of data from sales reports, load sheets, and invoices to ensure that the system correctly compares transaction entries with header information, in order to generate the appropriate financial transaction entry. - Ensuring the transaction details are accurately updated from audit and flight coupons by capturing the data from sales reports and flight packets to ensure that the system data is ready for fare and proration processes. - Balancing the 'Sales' and 'Flight' batches by ensuring that transactions match receivables and passenger and cargo manifests. Highlight discrepancies that arise from this process in order to trap revenue leakage. Show less Receives sales reports from various stations and log all these reports in RAPID system and update on excel in order to distribute to concerned Team Leaden within specified time frames.Maintain a record of receipt of periodic returns, daily/agents’ sales reports, PAX/Cargo flight packets, cargo manifestation and check for proper supporting/enclosures.Monitoring the non- receipt of flight packets, cargo packets, DSR/DRRs and identifying those, which have not received from the stations and send email to Respective FAMs of station.My Role as an ISO Quality Champion: o Ensuring compliance with the requirement of Standard documented in Quality manual and Quality Procedures.o Ensuring compliance with requirement of the SOP's [Standard Operating Procedures-Revenue Procedures]o Ensuring compliances by conducting regular Quality Reviews for staffs in the team and raise Customer Complaints if found Show less

  • Crew Communications & Engagement Professional

    Jul 2023 - now

  • Administrator - Business Support

    Aug 2014 - Oct 2023

  • Senior Administrative Assistant

    Jan 2012 - Jul 2014

  • Accounts Assistant

    Sept 2010 - Dec 2011

  • Receipts/Dispatch Clerk - (ISO Champion)

    Jul 2006 - Aug 2010

  • Receipts/Dispatch Clerk

    Feb 2005 - Jul 2006