Experience

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  Le meridien pyramids

  Jun 2004 - May 2006

   Receiving, revising and entering the group’s reservations. The reservation’s confirmation and follow ups. Preparation for group’s accommodation & meal plan. Performing the group’s check in and revising their financial balances Job Duties: Entering and revising individual reservations. Allocating the guest’s rooms prior to arrival. Performing check ins and check outs. Responding to and answering the guests complaints and inquiries

  • Senior Groups Coordinator

    Mar 2005 - May 2006

  • Front Office Receptionist & Cashier

    Jun 2004 - Mar 2005
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  Te data

  Nov 2006 - Nov 2008

   Providing support for call center agents and answering their inquiries. Handling hard calls from angry customers, receiving their complaints and working on solving them Reading and responding to all the call center’s agents emails. Back Office Internal Supporter December 2007 – November 2008Job Duties: Information and technical support for call center agents  Handling angry customers Reading and responding to all the call center’s agents emails.Sales & Customer Service CC Agent November 2006 – December 2007 Recruiting new accounts and answering existing clients' requests and complaints.

  • Back Office Internal Supporter

    Dec 2007 - Nov 2008

  • Sales & Customer Service CC

    Nov 2006 - Nov 2008
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  Ericsson

  Nov 2008 - Jun 2012

  Travel help desk coordinator

   Negotiating and closing corporate hotel deals Processing travel visas and airlines, hotels and transportation arrangements. Events full organization. Planning with department heads the general travel policies.

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  Raad afyouni

  Mar 2013 - Sept 2016

  - Concept and/or Copy development for ATL/BTL channels- Radio & TV commercials' concepts and scripts- Website Copy & Content development- Crafting & translating Arabic/English press releases- Market Research & Analysis- Proofreading

  • Senior Creative Copywriter

    Jun 2014 - Sept 2016

  • Creative Copywriter

    Mar 2013 - Jun 2014
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  Self employed

  Feb 2015 - Jan 2020

  Arabic & english creative copywriter
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  Mortimer harvey - egypt

  Feb 2018 - Oct 2018

  Senior copywriter
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  Maenaa_kwt

  Mar 2019 - Nov 2019

  Marketing communications manager
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  Litpeaks

  Dec 2019 - May 2022

  Marketing team lead

  Establishing and leading a team of designers, photographers, video makers, and digital marketers at Litpeaks; the inhouse agency of AGH global group of companies. Our clients are market regional leaders in the fields of biomedical distribution, genomics, manufacturing and luxury retail.Working between Dubai HQ and Cairo branch, my duties and responsibilities include: - Establish SLA and KPI's for provided services and following their implementation- Formulate S.M.A.R.T cross-channel marketing strategies according to clients' marketing objectives- Plan and execute organic and paid marketing activities for existing and launched products adhering to all consumer funnel stages.- Establishing team and work management systems using Microsoft Teams and Oracle Netsuite Ticketing- Managing relationships with several clients simultaneously- Conceptualising and creative direction of cross-channel marketing campaigns - Coordinating with technical teams to create optimized landing pages - Crafting and implementing content plans covering website blogs, email marketing, organic and paid social media content, and - Producing management reports on team performance and campaigns' results- Holding periodic follow-up client meetings to overview past and upcoming projects - Writing Arabic & English marketing copy for multi-channel campaigns- Creating and executing organic and paid social media plans in U.A.E and Egypt- Recruite the agency's creative and digital team members Show less

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  Brandupdigital

  Apr 2022 - now

  Managing director