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Patricia Mulehi

Patricia mulehi

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location of Patricia MulehiKenya
Phone number of Patricia MulehiView Mobile No.
Followers of Patricia Mulehi423 followers

  • Timeline

  • About me

    Project Lead Sales at Centum Real Estate

  • Education

    • The multimedia university of kenya.

      2004 - 2005
      Diploma in management of information systems (imis-uk). management of information systems. a

      • Information System Practice • Business Fundamentals,• Communication and Business Technology,• Business Information Systems,• Information System Building• Visual Basic Programming Project.• Arithmetic• Computing Awareness• Bookkeeping• Communication skills• Use of Packages• Office Practice

    • The nairobi institute of business studies.

      2006 - 2006
      Customer service/receptionist/front office agent course. customer service management a

      Customer Service/Receptionist/Front Office Agent Course.

    • The institute of advanced technology (iat).

      2004 - 2004
      Certificate in ms office products (ms word,excel,access,powerpoint,internet,windows) ms office products (ms word,excel,access,powerpoint,internet,windows) a

    • The kenya institute of management.

      2004 - 2004
      Certificate in business management business, management, marketing, and related support services a

      Business Management Skills.

    • St.teresa`s girls sec.school.

      1999 - 2002
      ``o`` level education attained the kenya certificate of secondary education ``o`` level education attained the kenya certificate of secondary education a

      ``O`` Level Education attained the Kenya Certificate of Secondary Education

    • Uhuru gardens primary school.

      1991 - 1998
      Kenya primary certificate of education kenya primary certificate of education a

  • Experience

    • Tri-computers technology.

      Feb 2007 - Dec 2007
      Call centre agent/bpo.

      • Compile, sort and verify accuracy of data.• Keeping record of work completed.• Deleting incorrectly entered data and re-enter correct data.• Operating keyboard to enter data into computer for subsequent entry.

    • Kenya airport parking service. (kaps).

      Jul 2008 - Jun 2013
      Customer care/cashier.

      • Fulfilled the company defined customer experience by maintaining a friendly and customer-focused approach.• Provided timely and welcoming customer service.• Assisting customers to pay their parking charges through cash. • Maintained knowledge of cashier procedures.• Managed and verified daily sales.

    • Critical power east africa limited.

      Jan 2014 - Mar 2015
      Head of customer service/personal assistant/administrator

      • Ensuring Smooth Running of the Office.• Personal Assistant to the Director.• Follow up on payment.• Doing Quotations.• Bridge between the clients and the company.• Preparing tenders.• Receiving incoming and Making outgoing calls.

    • Jumia group

      Mar 2015 - Apr 2019

      • Collection of Revenue.• Account Management Meetings.• Account Acquisition and Conversion.• Follow-up of payments. My Main roles as the Head of Customer Service: • Leading and motivating the team to ensure they are offering the best customer service.• Handling Complaints and Queries from customers and Staff.• Account Management/Account Acquisition.• Sorting out Security issues. I worked at Jumia House as a Customer Relations Officer.My Main Roles were as stipulated below:• Receiving Incoming and Making Outgoing Calls.• Doing Quality Control for Listings.• Responding to Incoming Mails.• Account Management/Account Acquisition.• Following up on payments. • Verifying Listings brought in by the Ambassadors ensuring their authenticity and ensuring they meet the required standards of accurate description, pricing and proper Photographs.• Submitting the verified listings to the shop & content team for upload.• Account Management of Informal agent accounts.• Submitting the Ambassadors commissions overview every 2 weeks for payment.

      • Key Account Manager

        Mar 2015 - Apr 2019

      • Head Of Customer Service/Head of Content/Shop Management.

        Sept 2016 - Jun 2018

      • Customer Relations Officer

        Aug 2015 - Aug 2016

      • Ambassador Assistant.

        Mar 2015 - Aug 2015

    • Centum real estate

      May 2019 - now
      Project lead sales

      Project Lead Sales at Centum Real Estate.

  • Licenses & Certifications

  • Volunteer Experience

    • PARTICIPATION as a Cadet in St. Johns Ambulance.

      Issued by PARTICIPATION as a Cadet in St. Johns Ambulance. on Jan 2003
      PARTICIPATION as a Cadet in St. Johns Ambulance.Associated with Patricia Mulehi