Experience

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  Alliance data card services

  May 2016 - Jan 2021

  Expanding on my role as a senior analyst, in 2020, I took over ownership of the scenario analysis program within the operational risk framework. Since taking ownership, I worked to enhance the refresh process and ability to leverage data gathered from the program to be used throughout the enterprise risk department. Later in 2020, I was given the opportunity to be the risk owner for strategic and reputation risk metrics, including risk indicators and risk appetites. In this role, I was responsible for working with business owners to ensure metrics were performing within expectations, as well as, facilitate the annual refresh process. Show less After making an internal move to explore other opportunities within Alliance Data, I entered a role within the enterprise risk management department focusing mainly on strategic and reputational risk advising. Expanding on my strategic and reputational risk responsibility, I was given the chance to build a process for reviewing all emerging initiatives the company was exploring and create a robust risk assessment and risk indicator process for identifying future potential risks in all risk areas. The process was created to ensure the business accounted for and responded to all risks they may be introducing to the company. I was also given the opportunity to create a framework for integrating risk with strategy and performance to ensure risk analysis was implemented throughout the strategic process for better risk mitigation and improved performance. I was also involved with key risk indicator and risk appetite development, and the introduction of processes and metrics into the Archer tool. Throughout 2019, on top of my normal daily role, I lead the execution of a full department enterprise risk foundational course. Leveraging connections from my MBA, I lead the efforts on contract executions to successfully create an 8-week internal course with a local university for over 200 participants. As part of the planning, I helped gather subject matter experts across the department to develop a supplemental workbook for participants to understand how the course concepts tied to how Alliance Data leverages the concepts. This was a great opportunity to better understand enterprise risk concepts and how businesses apply these concepts.At the end of 2019, I was given the opportunity to develop enhancements within the due diligence process for M&A activities, ensuring risk information was implemented into the decision making framework. Show less

  • Specialist New Business & Initiative Risk

    Mar 2020 - Jan 2021

  • Sr. Analyst New Business & Initiative Risk

    Aug 2018 - Mar 2020

  • Sr. Customer Interaction Analyst

    Feb 2018 - Aug 2018

  • Interaction Analyst

    Aug 2016 - Feb 2018

  • Credit Risk Intern

    May 2016 - Aug 2016
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  Ally

  Jan 2021 - now

  Manage Ally Card email, direct mail, and onsite marketing to existing Ally customers, including Cross-sell, Balance Transfers, MultiCard, existing customer benefit communications, and servicing emails. Responsible for testing agenda planning, creative development processes in conjunction with internal and external agency partners, list requirement development, and deployment execution of marketing materials. Work closely with business partners to determine testing agenda and product details to be marketed and with internal analytics and email development partners for execution. Show less Led the development of procedures across Card Marketing to align with Ally processes, ensuring all critical risks were thoroughly documented for better control management, improved onboarding, and streamlined testing and auditing of the processes. While developing procedures, identified process improvements and Risk and Control Self Assessment (RCSA) enhancements. Worked with business partners to implement solutions for process improvements and with risk partners to action on RCSA enhancements. Through the project, learned multiple Card acquisition processes quickly and translated them into thorough, clear documentation. Show less Managed the new product governance process across all LOBs at Ally (Credit Card, Lending, Mortgage, Invest, Deposits, Auto, and Insurance), working with business partners and risk leadership to ensure proper risk oversight was included in the launching of new products. In addition to managing the process, lead the integration of the new product governance process into the Archer GRC tool, working with technology and business partners to implement enhancements to controls, improve the connection to other risk processes, and streamline the business partner experience. Managed through the launch and walked regulators though the enhanced controls resulting from the new process. Show less

  • Manager, CRM Marketing

    Aug 2023 - now

  • Manager, Marketing Process Integration

    May 2022 - Aug 2023

  • Sr Analyst New Product Program Governance

    Jan 2021 - May 2022