Experience

• 

  Hamix

  Aug 2005 - Sept 2007

  Junior civil engineer

  Keeping in touch with the clients and subcontractorsOrganizing and scheduling different workflows.

• 

  Sykes enterprises, incorporated

  Oct 2007 - Jan 2015

  Leading a group of 6 personsDelivering agent feedbacks and performing Continous Improvement setting up Individual Developing PlansCreating and demonstrating business OPS presentations to ClientHandling Verbatim feedbacks from end usersSetting up action plans for meet KPIs and raise customer SNPS Handling incoming phonecalls and emails regarding Server, Storage and Network assets.Focusing on high priority SLAsOrganizing onsite workflow using GANTT diagrams 7/24 schedule Supporting hardware and software issues of HP Scanners, Laserjet printers, Large format plottersHandling incoming phone calls and emails.Solving software issues, qualifications of failed parts.Focusing on KPIs and customer satisfactionCustomer Satisfaction Award has been won in 2008

  • HP Inc. Consumer Account Team Leader

    Jan 2014 - Jan 2015

  • Hewlett Packard Enterprise Account L0 agent

    Jan 2012 - Jan 2014

  • HP Inc. Customer Care - Hardcopy Technical Remote Specialist

    Oct 2007 - Jan 2012
• 

  Sykes

  May 2016 - Apr 2023

  - Managing user accounts in MS Azure and in Windows 2012 R2 server based AD- Managing the desk of the cca 400 employees of the company.- Setting up, patching and remediating security vulnerabilities of Windows and MacOS based devices using IBM BigFix and JAMF tools- Implementing new MacOS based business. Setting up Jamf PRO instance using automatic enrollment profiles, policies and configuration profiles and maintaining cca 200 endpoints to meet CIS MacOS Benchmark document for MacOS BigSur and Monterey- Creating pkg files and scripts using JAMF Composer Show less

  • System Administrator

    Jan 2019 - Apr 2023

  • Hewlett Packard Enterprise - Account Coordinator

    Jan 2017 - Jan 2019

  • HP Inc. Consumer Account Trainer

    Jan 2015 - Jan 2017

  • HP Inc. Consumer Account Trainer

    May 2016 - Sept 2016
• 

  Kbc global services hungary

  Apr 2023 - now

  Providing 2nd and 3rd level support for Apple devices using Jamf Pro MDM solutionPerforming maintenance and system upgrades includingpatches and security configurations for MacOS Ventura and MacOS Sonoma

  • Senior MAC system engineer

    Dec 2023 - now

  • MAC system engineer

    Apr 2023 - now