Freily Zapata

Santo Domingo, Dominican Republic

623 followers

Timeline
About me
Contact Center Manager
Education
- Centro cultural brasil-rd
  -
  Portuguese language
- Universidad apec
  -
  English language
- Universidad tecnol��gica de santiago
  -
  Business administration and management
Experience
- Teleperformance
  May 2016 - now
  - Contact Center Manager
    Feb 2024 - now
  - Assistant Contact Center Manager
    Oct 2022 - Apr 2024
  - Operations Manager
    Dec 2021 - Nov 2022
  - Operations Supervisor
    Sept 2018 - Nov 2021
  - Customer Service Specialist
    May 2016 - Sept 2018
Licenses & Certifications
- Jump! team lead - tp career plan (development course)
  Teleperformance
- Jump! quality analyst - tp career plan (development course)
  Teleperformance
- Lean six sigma white belt certification
  Teleperformance
- Lean six sigma yellow belt certification
  Teleperformance
  Nov 2022
Honors & Awards
- Awarded to Freily Zapata
  Excellence Award Nominee Teleperformance May 2018
- Awarded to Freily Zapata
  Excellence Award Winner Teleperfomance May 2018 Award to Best Costumer Service Representative

Freily zapata