Freily Zapata

Freily zapata

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location of Freily ZapataSanto Domingo, Dominican Republic
Followers of Freily Zapata623 followers
  • Timeline

  • About me

    Contact Center Manager

  • Education

    • Centro cultural brasil-rd

      -
      Portuguese language
    • Universidad apec

      -
      English language
    • Universidad tecnol��gica de santiago

      -
      Business administration and management
  • Experience

    • Teleperformance

      May 2016 - now
      • Contact Center Manager

        Feb 2024 - now
      • Assistant Contact Center Manager

        Oct 2022 - Apr 2024
      • Operations Manager

        Dec 2021 - Nov 2022
      • Operations Supervisor

        Sept 2018 - Nov 2021
      • Customer Service Specialist

        May 2016 - Sept 2018
  • Licenses & Certifications

    • Jump! team lead - tp career plan (development course)

      Teleperformance
    • Jump! quality analyst - tp career plan (development course)

      Teleperformance
    • Lean six sigma white belt certification

      Teleperformance
    • Lean six sigma yellow belt certification

      Teleperformance
      Nov 2022
  • Honors & Awards

    • Awarded to Freily Zapata
      Excellence Award Nominee Teleperformance May 2018
    • Awarded to Freily Zapata
      Excellence Award Winner Teleperfomance May 2018 Award to Best Costumer Service Representative