Michael Friedman

Michael friedman

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  • Timeline

  • About me

    Professional Services Integration Engineer with business analysis and publishing background located in the greater Seattle area.

  • Education

    • San antonio art institute

      1988 - 1991
      Bachelor of fine arts - bfa drawing, design

      Did not formally receive a degree at this school; they closed, unaccredited 1 semester before the first class could graduate. Nevertheless, obtained 3 1/2 years of design and drawing experience. Significant time was spent focused with local artist Carl Embrey. He was instrumental in helping find a 'field of vision' for design -- a talent which has helped to this day in solving problems.

    • San antonio college

      1988 - 1995
      Associate of science - as advertising art

      Attended courses from 1988-1991 in conjunction with courses at San Antonio Art Institute. When SAAI closed in 1991, I refocused, adjusted the curriculum, and completed an Associate in Applied Science: Advertising Art in 1995.

    • University of phoenix

      2002 - 2005
      Bachelor of science - bs information technology 3.93

      Graduated with honors: 3.93 GPA.

    • Dallas county community college

      2010 - 2012
      Associate in science nutrition sciences

      Activities and Societies: Phi Theta Kappa Attended DCCCD for Clinical Nutrition and genetics focus.

  • Experience

    • Soberg's minuteman press

      Apr 1990 - Apr 1993
      Typesetter / pre-press

      Responsible for all manual pre-press functions (photographic plate-making, stripping, registration) for mostly 1-3-color projects. Created computer-based typesetting department to assist--and eventually replace--pre-press duties.

    • Sumari consulting

      Jan 1992 - Dec 2001
      Owner

      Provided technical planning, purchasing, implementation, and support of various network installations and computer systems for small businesses (many publishing-related) in San Antonio, Texas. Work ranged from single-client computer fixes to installing 100-computer networked sales centers and optimizing T1-connected mutli-location LANs. Specialized in publishing companies and tweaking networks for optimum performance.

    • Harcourt assessment, inc.

      Apr 1993 - Jul 1995
      Composition specialist

      Composed pages for assessment products in the Xyvision system (a tagged / stylesheet proprietary system precursor to XML and XSLT). Led several innovations in tagging which were adopted by Xyvision-capable composition vendors which are still in use over 10 years later.

    • Pixelworks corporation

      Jul 1995 - Apr 1997
      Composition

      Coordinate and compose various projects, digitally. Emphasis on projects was designing, arranging, and creating customer-friendly press-ready files on very short deadlines. Streamlined a bi-monthly housing guide magazine and co-prepared it for press.

    • Harcourt assessment, inc.

      Apr 1997 - Jun 1998
      Production specialist

      Responsible for managing schedules, deliverables, coordination of composition and manufacturing vendors, and interactions with internal clients for multiple clinical assessment projects.

    • Pixelworks corporation

      Jul 1998 - Sept 1999
      Creative director

      Managed the end-to-end workflow and production of two bi-monthly housing guide magazines (one San Antonio, one Austin) produced digitally for commercial printing. Assisted on digital video productions, and other projects as needed.

    • Harcourt assessment, inc.

      Oct 2001 - May 2006

      - Instrumental in designing and directing business change from print-centric academic test publishing to an online model using XML, XSLT, XHTML, CSS, XSL-FO, and other technologies- Collaborated on and documented three corporate process redesign initiatives, resulting in approximately 70% timesaving streamlining of editorial, composition, and production/manufacturing processes- Created company standards for publishing operations, performed hundreds of training sessions for workflow software, administered a workflow-tracking system, and filed two patents for process and technology inventions- Highlights included designing a workflow that provided normal print, Braille print, and large print content on the same day. This drastically improved production efficiency, lowered development costs by two thirds, and provided a competitive business edge by delivering all formats at one time rather than serially. Show less

      • Publishing Technology Manager

        Jan 2004 - May 2006
      • Electronic Publishing Analyst

        Oct 2001 - Dec 2003
    • Innodata-isogen

      May 2006 - Dec 2008
      Design analyst

      - Pre-sales support of client opportunities leading to 10 contracts over two years- Led client workshops to establish business need, identify project scope, and deep dive process analysis and design for 23 business units across 14 companies- Contributed detailed business and process knowledge with industry thought-leader peers in XML and web semantics to provide accepted solutions for international publishers including Wolters Kluwer, Simon & Schuster, Thomson, Practicing Law Institute, and Reed Elsevier- Produced an average 60%-70% time and cost savings for clients through effective process design, technology integration, and change management- Managed client projects from design into offshore implementation, detailing project plans, processes, and periodic resource management Show less

    • Sumari consulting

      Jan 2009 - Jun 2010
      Owner

      TechPubs Global, Inc., Longmont, ColoradoContract length: 3 months, extended to 6 months- Closed a resource gap to support an XML-based HTML and XSLFO publishing project for Southwest Airlines- Rapidly adapted to a complex environment leading to successful completion of critical project milestonesState Bar of Wisconsin, Madison, WisconsinContract length: 2 years, ongoing- Established client confidence, resulting in two distinct projects: process redesign of production activities using XML technology and an online book-reader software development cycle- Led on-site analysis and process design meetings, provided XML process training, and acted as interface between the customer and on/offshore development teams- Combined deep standards-based process knowledge of publishing activities with known technologies to design two solutions- Process redesign work resulted in transitional 55% reduction in content time to market, with 70%-80% targeted for full implementation- Authored 90-page functional specification document detailing business needs and online book-reader use cases, resulting in active software development projectInnodata Isogen, Inc., Hackensack, New JerseyContract length: 3 months- Onsite system analysis of document management, XML authoring, and process-management tools for Wolters Kluwer in Toronto, Canada- Collaborative documentation creation across 3 business units, including XML authoring tool gap analysis and process flow diagrams Show less

    • Techpubs inc.

      May 2010 - Aug 2016

      - Responsible for design, oversight, and implementation of publishing technologies from business (process), technical (functional), and adoption perspectives: content management, publishing, distribution, and viewing- Primary contact for design, project management, and support for customers: Air Canada, Virgin America, Southwest Airlines, and Omni Air International- Additional technical infrastructure support and installation for customers: Atlantic Coast Airways, jetBlue, SkyWest, Spirit, United Airlines, VivaAerobus, and WestJet- Principle installer, troubleshooter, and onsite trainer for TPG TechSuite software, PTC’s Arbortext Editor, PTC’s Arbortext Publishing Engine, and PTC’s Windchill Content Management System- Specialization in stylesheet technology, particularly XSLFO and XSLT- Lead a team of customer-focused Solution Architects for implementation of various facets of publishing technology- System administration focus: Active Directory integration, SSL, infrastructure optimization, and automation Show less

      • Master Solution Architect

        May 2015 - Aug 2016
      • Solution Architect

        May 2010 - May 2015
    • Flatirons solutions

      Aug 2016 - Jul 2018
      Solutions architect

      - TechPubs was acquired by Flatirons in 2016.- Technical Lead and Lead Developer for United Airlines (2017-2018). Brought a complex project into managed Agile sprints, resolved long-standing technical issues, and provided visibility to stakeholders on project progress- Named on the CEO’s blog for excellent customer service- Same Techpubs responsibilities while stabilizing customer quality and retention during transition to Flatirons- Identified as a key knowledge-bearer for the Flight Operations vertical, leading and supporting project delivery for all customers and acting as intermediary for developer and support teams- Technical Lead for two Delta Airlines projects (2016-2017) Show less

    • Gpsl (global publishing solutions) (remote employee)

      Jul 2018 - Nov 2022
      Senior developer / architect

      - Technical lead for Lockheed Martin (M&FC), involved in integrating disparate publishing, PLM, and MPM systems (2022)- Technical lead for Los Alamos National Labs via Quark, Inc. involved in supporting enterprise publishing solutions and design (2022)- Windchill migration with SkyWest, upgrading enterprise content and publishing system (2022)- Architect and design for PLM / MPM project with CAE USA. This project includes design and iterative implementation for a complex parent company & sub-supplier manufacturing environment as well as integration with Deltek Costpoint ERP (2021).- Back-end architecture, design, and implementation for US Navy contract management project (2020). This project involved integration with IoT ThingWorx front-end, JSON intermediary over REST, and Windchill JAVA api back-end.- S1000D implementation project Technical Lead with General Dynamics Land Systems - Canada (2020)- Lead architect and development overseer for US Navy training support project (2019-2020). Responsible for work amounting to $500k in revenue on this project.- Design, installation, and support for service information management and logistics integration project with General Dynamics Land Systems - Canada (2018-2019)- Installation and support of SIM applications with CAE USA, Inc. (2018-2019) Show less

    • Galley

      Nov 2022 - now

      - Successfully onboard large- and enterprise-sized customers by converting their recipe data from various formats into Galley's systems- Worked with Madklubben, Catering By Michaels, Nordstrom, Aramark Collegiate, Nutre Meals, Lifelong, and numerous others in 2023 to help migrate them to Galley- Use various technologies to accomplish conversion as required by originating systems: Machine Learning / AI, Snowflake database, Google App Script & related technologies, GraphQL, and others- Work directly with product, customer service, and customers to continually refine and improve onboarding activities- Support other professional service needs Show less

      • Professional Services Integration Engineer

        Apr 2023 - now
      • Implementation Specialist

        Nov 2022 - Apr 2023
  • Licenses & Certifications

    • Microsoft certified professional + internet

      Microsoft
      Oct 2000
    • Microsoft certified professional

      Microsoft
      Aug 2000
    • Network +

      Comptia
      Nov 2000
    • A+

      Comptia
      Apr 2000
    • Microsoft certified system engineer

      Microsoft
      Nov 2000
  • Volunteer Experience

    • Catchafire Volunteer

      Issued by Immigration Institute of the Bay Area (IIBA) on Nov 2020
      Immigration Institute of the Bay Area (IIBA)Associated with Michael Friedman