Experience

• 

  Raya contact center (rcc )

  Sept 2013 - Jun 2015

  Customer service.
• 

  El fajr tours

  Sept 2015 - May 2016

  Human resources coordinator
• 

  United international group

  Jun 2016 - Aug 2018

  Human resources coordinator
• 

  Atheel contact center

  Sept 2018 - Feb 2020

  Call center team leader

  • Monitor and evaluate the call center performance as well as the quality of serviceprovided .• Review the daily call center operations reports and the monthly quality presentations• Attend the quality calibration session as a reference• Organize and attend the monthly meeting with the call center outsourcing providerrepresentatives as well as the QBR.

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  Quatro contact center

  Dec 2021 - Jan 2023

  Operation supervisor

   Oversee daily operations, ensuring regulatory compliance and optimizing efficiency across workflows. Provide leadership and mentorship to team members, conducting regular meetings to foster communication, and managing scheduling and resource allocation effectively. Prioritize customer satisfaction by promptly addressing and resolving issues, maintaining consistently high service standards. Drive quality assurance initiatives, conducting thorough audits and inspections to identify areas for improvement, and implementing corrective measures to uphold service excellence. Lead process optimization efforts, identifying inefficiencies and collaborating with cross-functional teams to streamline operations. Champion safety and compliance, ensuring adherence to regulations, conducting training, and overseeing incident investigations. Support budget management by assisting in budget preparation, monitoring expenditures, and preparing comprehensive reports for senior management. Stay updated on industry trends, providing technical guidance to team members, and overseeing the implementation of new technologies. Show less

• 

  Yi for supplying

  Mar 2023 - now

  Talent acquisition specialist

   Oversaw the entire recruitment process, encompassing job postings, candidate screening, and interview scheduling, to ensure the attraction and selection of top talent. Maintained comprehensive employee records, managed payroll processing, and administered employee benefits with precision and confidentiality. Developed, implemented, and ensured adherence to HR policies and procedures in compliance with labor laws and industry standards. Provided support for office administration, including procurement, facility management, and coordination of travel arrangements for staff. Managed and monitored office budgets, including meticulous expense tracking and effective vendor negotiations to optimize cost efficiency. Show less