Experience

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  Ey

  Mar 2015 - Mar 2020

  Corporate receptionist

  Corporate Receptionist/Key person – EY (Canary Wharf, London) o Responsible for supervising the Front of House team at the designated area - Main reception.o Responsible for delivery of high quality Front of house services – ensuring all visitors are greeted professionally and receive a warm, courteous and efficient welcome in line with service level agreements.o Developing and supporting Receptionists to continually deliver exceptional client service and mentoring new joiners, ensuring required training and standards meet service level agreements.o Mobilisation of EY’s new office at Canary Wharf, preparation of operational and training manuals and IT setup. Initial training of the start-up team.o Preparing and organising shifts for the monthly rota, managing on the day requests. o Organising and delivering weekly team meetings in the absence of the Team leader.o Accredited Counsellor - performance management and conducting mid-year and end year reviews with my counselee.o Maintaining strong working relationships with each team providing services to client meeting rooms e.g. catering, AV/VC, cleaning, IT, building maintenance, Central Reservations Etc. in order to offer a seamless service to partners, clients and visitors.o Ensuring the Front of House Senior Receptionist and Team Leader are made aware of any service issues requiring attention in the reception area and client suite. o Supporting wider management with implementation of change and new ideas. Show less

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  Omers

  Mar 2020 - now

  • Office Experience Manager

    Jan 2024 - now

  • Receptionist

    Mar 2020 - Jan 2024