Zulfiya Seuret

Experience

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  Not guilty

  Jun 2017 - Sept 2017

  Service Assistant
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  GAIA Hotel Basel

  May 2018 - Apr 2019

  Receptionist

  - Application of " MEWS Systems" the Front Office Programme- Check-in/check-out as well as looking after our hotel guests and concierge activities- Processing of room reservations and room allocation- Reservation control with Availpro (Channel Manager)- Booking of various guest consumptions - Cash management and closing at end of service - Acceptance and processing of reservation requests- Hotel correspondence including invoicing and dunning (D, E, F) Accounts receivableaccounting- Support and advice for international clients - Control of commission settlements Show less

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  ZFV-Unternehmungen

  Apr 2019 - Nov 2019

  Receptionist

  - Check-in and check-out- Accepting, processing and checking reservations issuing accounts receivable invoices- Operating the telephone switchboard- Handling general correspondence in German, English, French, and Russian taking care of seminar guests- Operating the programs "Opera", "Excel" and "Word"- Compliance with and implementation of the "Sorell Standards", hygiene and occupational safety guidelines.

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  Accor

  Sept 2019 - Oct 2021

  Reservations Agent

  - Preparing tailor-made offers and contracts for group and individual reservations for Novotel Basel, ibis Styles Basel & ibis budget Basel (525 rooms)- Acceptance of reservations (by telephone or e-mail)- Telephone and written support of customers and agents at home and abroad in German, and English.- Application of the MS Office palette (Excel, Word)- Ongoing management and maintenance of data in the various systems- Permanent data maintenance and archiving- Operation of the internal ACCOR reservation system "TARS Resa Web" and the PMS "FOLS (Front Office Light System)- Processing of incoming mail- Assistance in the preparation of various statistics and lists (turnover statistics, sales statistics, etc.) Show less

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  Swiss International Air Lines

  Jan 2023 - Jun 2023

  Customer Feedback Services

  - Independent handling of feedbacks, complaints and compensation claims by SWISS top tier customers, adhering to all legal rules and guidelines in place- Processing compensation requests as part of the SWISS customer retention program.- Compiling of guidelines and handouts for training purposes on various topics.- Registration and sorting of incoming physical and electronic mail, especially legal documents from SWISS lawyers, legal authorities, consumer boards and claim farms.- Initiating payments to customers according to actual accounting standards- Resposible for various administrative tasks and assignments Show less

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  Valtech

  Sept 2024 - now

  Office Manager