Aimee Dunn

Experience

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  Boots UK

  Jun 2008 - Jan 2014

  Sales Assistant

  My role at Boots included serving customers at the tills, printing and processing in the photo lab and helping customers who approach with questions. After the first few years at Boots I was also responsible for running the photo lab, ensuring all customer orders were complete on time and handling situations with more difficult customers.I developed excellent customer service skills and took pride in resolving customers’ queries; this role also required teamwork, helping out colleagues at busy times, good communication and interpersonal skills and a positive attitude. Show less

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  FDM Group

  Feb 2014 - Jul 2016

  IT Consultant

  FDM is a consultancy firm that trains graduates from all backgrounds in an area of IT and then places them in the IT department of one of their clients. I completed the 16 weeks Java Development stream in May 2014; this included training in SQL, Agile Methodology, Web Development, UNIX, Java and Objective-C. Upon completing my training with FDM I started my 2 year placement at National Grid. I finished my placement in May 2016 and continued to work for FDM temporarily while transitioning as a permanent employee to National Grid, which officially took effect from July 2016. Show less

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  National Grid

  Sept 2014 - Nov 2016

  During my first role at National Grid I had several different responsibilities including proofs of concept around tooling, capturing requirements for new applications, administrating and customising SharePoint sites, defining and improving processes within Mobility and presenting apps to different business areas. I was also fully immersed in a phone deployment project for 4 months as a Project Co-ordinator and was in charge of assigning and delivering the phones, stock control of all devices and accessories and the processes behind these tasks. Show less

  • IT Vendor Due Diligence Lead

    Sept 2016 - Nov 2016

  • Junior Business Consultant

    Jul 2015 - Oct 2016

  • Business Analyst

    May 2014 - Jul 2015

  • Project Coordinator - iPhone Deployment

    Sept 2014 - Jan 2015
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  Cadent Gas Limited

  Oct 2016 - Dec 2017

  Product Owner / Scrum Master

  After the separation of the two businesses I was asked to help in shaping a new Agile development team for Gas Distribution due to my previous experience with the Agile Methodology. I eventually joined the team to continue this shaping and to help educate the rest of the business of the benefits of Agile over traditional Waterfall methods. To set up the team I created and documented the team’s processes and aligned this with the department processes to help us work together more easily. I took on the roles of both Product Owner and Scrum Master to fill the gaps within the team. As Product Owner I was fully responsible for a portfolio of products that were being developed in-house, including capturing all of the user stories, and I maintained the relationship between the business and the developers to ensure we built the most valuable products. For the Scrum Master side of the role I was providing the development team with the most productive environment possible by removing any blockers and shielding them from interference outside of the team. I attended governance meetings on behalf of the team to ensure we aligned with the overall IT strategy; maintaining dashboards and progress slides to present in these governance meetings and to feed into senior management meetings. From July 2017 I provided line management support to a Junior Business Analyst and a Junior Developer within the team, this included one-on-one sessions, continual feedback and areas of improvement for both. Show less

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  ASRDunn LTD

  Nov 2017 - Mar 2020

  Director
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  Jaguar Land Rover

  Jan 2018 - Jun 2018

  Product Owner / Scrum Master

  At Jaguar Land Rover I was a Product Owner / Scrum Master fully responsible for several in-car infotainment applications and ensuring the development teams remained on track. I maintained the roadmaps and release plans for my products to ensure we maximised the value offered to the customers at each deployment phase, I also capture and refined all the business requirements as user stories on the Product Backlog. To streamline the release of the versions of the products I owned, I managed relationships with stakeholders from various other teams and departments, collating their feedback and seeking sign off. Show less

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  National Grid

  Jun 2018 - Sept 2019

  Scrum Master

  As the Scrum Master on a large programme I looked after the day-to-day activities of four workstreams. I was responsible for keeping the development teams productive and efficient by ensuring interruptions from outside of their immediate team were kept to a minimum and that any blockers were resolved or mitigated as quickly as possible. A Scrum Master is a servant leader and as such, I facilitated several sprint ceremonies on behalf of the Agile teams; this allowed them to continue the flow of communication and to remain transparent on their sprint progress. One of my main duties was to keep the teams honest, and while the ceremonies enabled this during structured meetings, I continually checked that the teams were updating and refining their respective Product and Sprint Backlogs with good quality user stories to maintain an accurate version of truth for their stakeholders. Show less

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  The Guide Dogs for the Blind Association

  Sept 2019 - Nov 2021

  Technology Business Partner

  In the Technology Business Partner role I am the liaison between the business and IS. I help the business understand the IS impact their project will have and make sure the right resources are involved to deliver the changes needed to the relevant systems. I facilitate prioritisation discussions amongst the business to ensure we are targeting the urgent and high value projects to provide the most benefits to the front line teams and the customers. Drawing on previous roles I’ve held, I’ve also been advising on Agile improvements and best practices that could be implemented into IS to create a better delivery experience for the business areas. Show less

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  Bupa Dental Care UK

  Mar 2024 - now

  Digital Product Owner