Randall L. Patterson, SHRM-CP, MPA

Experience

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  AirTran Airways

  Nov 2006 - Dec 2013

  Lead Flight Attendant

  • Ensured safe and comfortable air transportation by adhering to and enforcing regulation while providing exemplary customer service• As a Lead I trained, counseled, and mentored flight attendants on board while ensuring a quality product was delivered that met the established standards for passengers and expectations of our airline• Skilled in diffusing tense situations with little to no assistance or direct supervision• Able to take charge and quickly and effectively handle crises and/or emergency situations both in the air and on the ground Show less

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  Habitat for Humanity

  Jan 2014 - Dec 2014

  Family Services Coordinator

  After first volunteering, I became an AmeriCorps Service member and served a short, six-month term 03/2014 – 09/2014; subsequently retained hourly through December until budget could no longer support.• Responsible for recruiting, interviewing, background checking, and helping select program participants; case-managed and guided participants through all program activities, ultimately to successful program completion and home ownership• Challenged by Director to think out-of-the-box; utilized new ways, new resources, and technology to maximize results and produce a higher quality results (i.e. higher and faster program completion rates as well as better reporting)Key Contributions:• Doubled number of families in the program and on waiting list in less than six months - from less than 25 to 50+• Charged by CFO to completely overhaul and process-improve recruitment and selection processes; developed new recruitment strategies, presentations, marketing materials, forms, policies, procedures, and an intricate network of linked Excel spreadsheets to track and display up-to-the minute graphs, charts, and percentages of metrics• Worked closely with churches, schools, and other community organizations to recruit volunteers to staff home our builds and other community outreach events Show less

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  Uber

  Feb 2014 - Dec 2019

  Driver (Independent Contractor)
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  AmeriCorps

  Mar 2014 - Sept 2014

  Habitat for Humanity Family Services Coordinator

  6 month term of service 03/01/14 - 09/30/14Please see job responsibilities as detailed under "Habitat for Humanity Detroit"

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  LifeTime Fitness

  Sept 2014 - Dec 2014

  Facility Operations Supervisor

  LifeTime Fitness is a popular 24-hour, up-scale, family-oriented health and fitness club with locations across the country.• Supervised a team of 25+ men and women responsible for both hospitality and facility cleaning and maintenance; took direction directly from Department Head and General Manager, ensured tasks executed as requested• Recognized for high standards and work ethic; trained and groomed subordinates, properly equipping them with skills and knowledge needed to adequately be prepared to easily transition into position when I moved up and on Show less

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  City of Westland

  Dec 2014 - Nov 2016

  Responsible for payroll and human resource functions for the 8th most populated municipality in Southeastern Michigan with 87,000+ residents; cross-trained in near all departments.• Human Resources and Benefits Administration (70%):o Administrative: entering and configuring new employees, I-9s & W-4s, personnel & medical file management (FMLA, LTD, OJI, Workman’s Compensation etc.), maintained time and attendance records, completed external VOEs; assisted Director in resolving all union grievance issues; produced and distributed W-2s, 1099s, 5500s, & 1095so Benefits: handled administration, reconciliation, and premiums payments on all benefits, Open Enrollment, administered primary 457(b) DC plan and DB plan for executive management and higher; optional additional retirement savings (401k) plans, and supplemental insuranceso Compliance/Oversight: oversaw legal, regulatory, and contractual compliance with all HR practices and collective bargaining agreements• Payroll (30%): Single-handedly executed a streamlined, complex, high-volume, bi-weekly payroll for the City’s more than 400 employees across 17 depts, 8 collective bargaining unions; handled all payroll deductions including taxes, insurance, retirement contributions, FOC/garnishment orders, over payment/repayment agreements; worked closely with Finance Director and Accounting• Assisted every other department - answered phones responding to resident inquiries; served as general office leader - supplies, metered all outgoing mail and parcels, organized and coordinated delivery of all incoming mail, and complex analytical projects as assigned by the Finance Director, Budget Director, and othersKey Contributions:• Streamlined payroll processing from ten to three days• Digitally archived years’ worth of paper timecards, payroll, and personnel files• Assisted implementation of a new electronic timekeeping system• Brought personality and a face to the department Show less

  • Sr. Payroll & Human Resource Generalist

    Dec 2015 - Nov 2016

  • Building and Planning Administrator

    Dec 2014 - Dec 2015
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  Michigan Department of Treasury

  Nov 2016 - Jun 2017

  Departmental Analyst, IT Business Integration Division

  Served as project management liaison between each tax/revenue type the state collects and programmers and contractors to design, test, and implement best possible solutions for taxpayers.• Certified as State of Michigan IT Project Manager and served as project management liaison between each tax/revenue type the state collects, programmers, and contractors to design, test, and implement best possible solutions for taxpayers• Provided SAP accounting and auditing support to the division in conjunction with both the Office of Financial Services and Office of Accounting ServicesKey Contributions:• Instrumental in the organizational establishment of a brand-new division within the Department of Treasury• Served on both the training and communication teams; developed and implemented plans for training and communication across both the division and Treasury as a whole• Assisted in accounting testing prior to the migration of the State’s entire financial server for all agencies and entities to a new server and interface• Demonstrated analytical ability and willingness to take on and see any assignment through to execution Show less

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  United Airlines

  Jun 2017 - Dec 2017

  Customer Service Supervisor/Manager

  United Airlines, by Airport Terminal Services (ATS): ATS was contracted by United Airlines to perform all airport operations functions (customer service and ramp operations) at Detroit Metropolitan Airport; Responsible for 50+ direct reports with an additional 100+ indirect reports• Personnel: Performed all Human Resource aspects of airline station operations and administration including recruiting, training, and progressive discipline; ensured adherence to all policies, procedures, and regulations; coached, mentored, and developed agents to facilitate a highly efficient and effective operation; lead by example; provided highest quality internal and external customer service possible• Operations: operational (particularly on time) performance; safety, both inside and out on the ramp (wearing required personal protective equipment - ear plugs, visibility vest, etc.); ensured security of facility and company assets; identified and corrected all IT and facility issues; competed required reportingKey Contributions:• “Cleaned house;” flipped morale and productivity of operation from poor to great in less than six months by strategically overcoming obstacles of the operation and fostering an environment of teamwork across the operation• Continually evaluated policies, processes, and procedures for maximum effectiveness and efficiency in the operation Show less

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  Wayne Metropolitan Community Action Agency

  May 2018 - Oct 2018

  Payroll and Benefits Coordinator

  Wayne Metro is a large non-profit organization located in Detroit and provides a variety of social services and programs throughout Wayne County and Southeastern Michigan. Was eesponsible for all aspects of payroll internal controls and procedures and the implementation and administration of all employee benefits programs.• Payroll: Recruited by rapidly growing organization to independently analyze and process improve their payroll and benefit processes; determine how to best utilize ADP and other available technologies to improve the accuracy and timeliness of payroll output; and examine internal controls and policies/procedures for strict audit compliance. Tracked and monitored leaves of absence (including FMLA) - written notifications, medical certifications, requests for extension, and STD.• Benefits: Responsible for implementation and administration of all employee benefit programs including annual Open Enrollment - gathered/assembled plan documents with clear, concise instructions; posted plan materials and documents on internal site for easy reference. Monthly reconciliations, invoices, and ensured all terminations, new hires, and other employee Life Events were communicated to and updated with the respective vendor/provider.• Other Tasks/Responsibilities: Recommended and implemented changes; conducted oneself with a positive attitude and willingness to work with others; performed work in professional manner that upheld Agency’s policies and procedures at all times; all other duties, as assigned.Key Contributions:• Counseled Agency on navigating proper processes and procedures for compliance in both payroll & HR • Accessible and responded immediately 24/7 to any employee problems via phone or email• Assisted in the implementation of the Gradifi student loan pay down program, leading Wayne Metro to be the first and largest nonprofit in Michigan to offer an employer-sponsored monthly payment to assist in paying your student loan(s) down more quickly Show less

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  NSF International

  Nov 2018 - Feb 2019

  Administrator, Payroll
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  Oakland Community College

  Feb 2019 - Jun 2022

  Human Resources Manager

  Manages and supports day-to-day human resource and employee/labor functions for the College

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  City of Detroit

  Jun 2022 - now

  Employee Services Consultant III