Karina Matlock

Experience

• 

  VIP Community Services

  Jun 2017 - Oct 2018

  -Counseled, documented and filed interactions with a caseload of 30 clients-Facilitated presentations one hour per month to promote health goals amongst community-Provided crisis intervention, guidance, and supportive counseling to support clients-Advocated for full inclusion of individuals with disabilities in the community which resulted in creating focus groups-Completed documentation and reports on a weekly/quarterly basis to ensure eligibility, funding, and compliance -Identified, engaged and enrolled 7% of 200 clients per month into health home services-Researched and provided organizational updates and program improvements resulting in implementation of database management systems-Conducted community outreach and engagement events to promote programs and services

  • Case Manager

    Mar 2018 - Oct 2018

  • Outreach Specialist

    Jun 2017 - Mar 2018
• 

  NYC Department of Youth & Community Development

  May 2019 - Sept 2019

  Senior Field Supervisor

  -Ensured the safety of youth participants, ages 14-24, in worksites and facilities within the five boroughs-Communicated DYCD policies and procedures to site directors and improved their programs for participants-Monitored records of all locations visited and picked up time sheets, ensuring accurate and timely payments-Contacted 25+ participants and parents to ensure quality of services

• 

  JPMorgan Chase & Co.

  Dec 2019 - Jun 2020

  Remittance Processor

  -Provided detailed assessment of over 250 accounts for daily check processing-Collaborated with 5 team members to sharpen detail oreintation catching errors-Managed production time monthly into companys’ internal system-Ensured clients’ overall satisfaction through continued communication and support as evidenced in feedback

• 

  InnovateEDU

  Jul 2022 - May 2023

  Middle School Teaching Fellow
• 

  Brooklyn Community Services

  May 2023 - now

  • Assistant Director

    Sept 2023 - now

  • Office Manager

    May 2023 - Sept 2023