
Maureen Schoch

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About me
Healthcare Operations Manager | Collaborative Communication and Leadership | Personal Care Administrator | Quality Improvement and Assurance
Education

University of Sciences
2021 - 2022Graduate Certificate Health/Health Care Administration/Management
Saint Joseph's University
2022 - 2023Master's degree Health/Health Care Administration/Management 3.8
Bloomsburg University of Pennsylvania
2010 - 2015Bachelor’s Degree Sociology
Experience

NHS Human Services
Jan 2013 - Feb 2017Responsible for direct supervision, support and development of direct support professionals. Responsible for site based compliance with Pennsylvania office of developmental program’s regulations and the day to day operation of each site.Ensure the Health, safety and social needs of the consumer are being met in the home and in the community.Prepare staffing schedules on a monthly basis and perform payroll duties on a biweekly basis.Responsible for completing all monthly documentation, including financial reconciliation and monthly progress reporting on consumer’s goals and facilitating monthly staff meetings.Coordinate all necessary training needs for staff. Show less
Team Supervisor
Aug 2014 - Feb 2017Direct Support Professional
Jan 2013 - Aug 2014

Parent to Parent Connections
Oct 2013 - Mar 2014Behavioral Health Resource Coordinator• Attended meetings with parents of children utilizing behavioral health services acting as an advocate for the parents/child with county officials.• Advised parents of all services available to them through Parent to Parent connections.• Ensured that parents received all the assistance and support as requested. • Coordinated dissemination of information to parents of available County programs.• Record current usage of county services and all planned future usage of county services.• Remain in contact with families to ensure satisfaction with new services offered. Show less

Columbia County Children and Youth
Feb 2017 - Nov 2018Placement Case WorkerObtain information from clients, members of their families, and others.Identify social, economic, emotional, health or physical barriers and assist clients in obtaining a wide variety of services including, financial aid, counseling, parenting classes, etc.Provide protective and supportive services for abused or neglected children and parents, as well as for youth who are experiencing problems at home, in school or in the community.Prepare documents and provide testimony in court.Participate in team meetings for the purpose of developing service plans to address the needs of children and their families.Continually assess the progress of client service plans and revise plans to achieve goals and objectives. Show less

Community Services Group - CSG
Nov 2018 - May 2024Program Director-Develop and routinely review program specific policies. Supervise program compliance with company policies, procedures and regulatory standards including; incident management, follow-up, investigation and resolution of programmatic issues.-Build and maintain positive relationships with community partners to serve as a primary liaison and advocate for the program and the organization.-Develop and monitor program budgets, with an average of 1.4 million dollars in revenue, in conjunction with other organizational leaders.-Cultivate a positive working environment with a focus in communication, support and collaboration to a work force of approximately 30 staff.-Responsible for hiring program staff, as well as assessing and implementing all training needs for program staff.-Establish new operational processes to ensure excellence in care provided, staff development, and quality assurance management. Show less

DaVita Kidney Care
May 2024 - nowFacility Administrator
Licenses & Certifications

Personal Care Home Administrator
Pepp Unlimited Inc.Jun 2019
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