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Jayakiran D.

Jayakiran D.

Customer Care Officer

Followers of Jayakiran D.803 followers
location of Jayakiran D.Springfield, Missouri, United States

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  • Timeline

  • About me

    MBA | MS | PGDIB | ITIL

  • Education

    • Missouri State University

      2022 - 2024
      Master of Science - MS Project Management A

    • Andhra University

      2000 - 2002
      MBA Marketing Management

    • Andhra University

      1995 - 1998
      B.Sc Computer Science

    • Pondicherry University

      2001 - 2002
      PGDIB International Business

      Post Graduate Diploma In International Business

  • Experience

    • Convergys India Services Private Limited Bpo

      Oct 2003 - Mar 2005
      Customer Care Officer

      Billing Support

    • Accenture

      Jul 2005 - Mar 2006
      Process Associate

      Collections

    • Honeywell

      Mar 2006 - May 2009
      Order Management Specialist

      Aerospace , Transportation Systems - Order Management,Return Material Authorization , Disputes Management

    • Thomson Reuters

      May 2009 - Feb 2018

      Data Governance Master Data Management in SAP Process Trainer for Order Management Incident Management , UAT Process Orders - Quote to Cash

      • Customer Data Steward

        Jun 2017 - Feb 2018

      • Customer Master Team Lead

        Dec 2015 - Jun 2017

      • Learning Consultant

        Sept 2014 - Dec 2015

      • Business Process Analyst

        May 2011 - Sept 2014

      • Order Management Specialist

        May 2009 - May 2011

    • Black Box International

      Aug 2019 - Dec 2022
      Lead - Order Management

    • International Institute of St. Louis

      Sept 2024 - now
      Community Engagement Manager

  • Licenses & Certifications