Yuvette Dsouza

Experience

• 

  Tally Solutions Pvt Ltd

  Jan 2018 - now

  Lead Engineer - Enterprise Operations

  • Supervised support team to analyze and respond efficiently to users, ensuring prompt andeffective resolution of issues while maintaining high standards of customer satisfaction.• Evaluated support data to identify automation opportunities, enhancements, and prioritize issuefixes.• Collaborated with internal and cross functional teams to prioritize enhancements and issue fixes,optimizing system operations for users.• Investigated critical and recurring issues, documented root cause analyses to prevent futureoccurrences.• Developed dashboards and reports in Jira to enhance visibility and tracking within our function Show less