Andrew Roach

Experience

• 

  Pointsmith

  Jan 1993 - Jan 1998

  • Prepress Manager

    Jan 1994 - Jan 1998

  • Prepress Technician

    Jan 1993 - Jan 1994
• 

  Forest Corporation

  Jan 1998 - Jan 1999

  Prepress Manager
• 

  Pointsmith

  Jan 1999 - Jan 2012

  Developed the strategic corporate vision as a member of the executive leadership team of a $35M company. Managed 20+ IT professionals, which supported three offices in Texas and one in Georgia. Oversaw all aspects of the company’s IT platforms, including: capital/operating budgets, system development, governance, PCI controls, vendor/cloud management, information security, analytics, datacenter, infrastructure, telecomm, operations and help desks. Established relationships with outsource contractors and suppliers. Show less

  • CTO

    Jan 2010 - Jan 2012

  • IT Manager

    Jan 1999 - Jan 2010
• 

  Scientific Drilling

  Jun 2014 - Apr 2016

  • Enterprise Application Services Manager

    Dec 2015 - Apr 2016

  • IT Service Desk Manager

    Jun 2014 - Nov 2015
• 

  All Covered

  Apr 2016 - now

  Director of Service Delivery

  Responsible for all engineering resources within the Houston, Austin, Corpus Christi market area. Focused on delivering outstanding client satisfaction through IT Managed Services delivery. Building and developing a loyal, satisfied, and appropriately skilled engineering team. Responsible for the overall productivity and quality of work and ensure that all team members have the skills and tools needed to be successful to addresses/expedite escalations when necessary. Working closely with various departments and Client account stakeholders, ensuring consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. Coordinates activities with the various functional leaders within All Covered to ensure alignment and effectiveness. Show less