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Mithlesh Nautiyal

Mithlesh Nautiyal

Subject Matter Expert/Trainer

Followers of Mithlesh Nautiyal584 followers
location of Mithlesh NautiyalNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Senior Manager Operational Excellence at MPS Limited

  • Education

    • Sikkim Manipal University

      2010 - 2012
      Master of Business Administration (M.B.A.) Total Quality Management B

    • Delhi University

      1992 - 1996
      B.Com Commerce

  • Experience

    • EXL Service Ltd

      Feb 2004 - Jul 2013
      Subject Matter Expert/Trainer

      EXL Services.com (I) Pvt. Ltd., Noida Feb’04-Till Date• Spearhead efforts across six sigma based process improvement & transformation projects.• Responsible for giving training on the claims US Health Insurance provider.• Lead a team members evaluating areas of improvements. Monitoring all transactions within processes as per the quality standard required by the customer and standard EXL service levels for quality.• Analyze the data and use the data to develop and suggest for process improvement with various strategies involving continuous improvement program.• Analyze process gaps and organizing feedback meetings, regular huddles and group meetings for timely resolution of issues.• Responsible for developing various quality assurance tools in order to strengthen the quality evaluation of processes and achieve consistent and accurate results. Show less

    • Sunpro Integrated Communication Services Ltd

      Jul 2013 - Oct 2015
      Assistant Manager - Quality

      Employed six sigma techniques to solve operational problems in the default services team also involve working in different shifts to lead/monitor and mentor a team of QC associates.

    • MPS Limited

      Oct 2015 - Sept 2018
      Quality Manager

      Drive the process improvement (six sigma and lean) for Operations across several product lines. Driving the quality process to include training, mentoring, and project leading

    • Digitangle Consulting

      Nov 2018 - Sept 2020
      Sr. Quality Manager Operational Excellence

    • 4AI ODC Private Limited

      Sept 2020 - Aug 2023
      Senior Manager Operational Excellence

      Undertaking Strategic projects to meet customer SLA's. Driving quality compliance & Security Compliance, include training, mentoring, and project leading

    • MPS Limited

      Feb 2022 - now
      Sr. Manager CoOE

      One of the Giants in Publishing Industry

  • Licenses & Certifications

    • Lean Six Sigma Master Black Belt

      TQMI
      Apr 2016

    • Lean Six Sigma Green Belt

      TQMI
      Jun 2012

    • ISO 9001 Lead Auditor - Quality Certification

      Empowering Assurance Systems Pvt Ltd Malaysia
      Oct 2020
      View certificate certificate

    • ISO 9001 LA

      Sisbel
      Nov 2014

    • Prince2 Foundation

      AXELOS Global Best Practice
      Dec 2016

    • Prince2 Practioner

      AXELOS Global Best Practice
      Dec 2016

    • Lean Six Sigma Black Belt

      Motorola Solutions
      Jun 2014

    • CCNA

      CETPA Infotech Pvt. ltd.
      Oct 2020
      View certificate certificate

    • Prince2 Practioner

      AXELOS Global Best Practice
      Dec 2016

    • Lead Auditor ISO 27001:2013

      BSI
      Mar 2018

  • Honors & Awards

    • Awarded to Mithlesh Nautiyal
      Trainer EXL Service Ltd. Apr 2009 • Recognized for delivering beyond client expectation in pilot session of productivity and accuracy through migration of Claims Legal and training new joiners• Successfully achieved blue rating from client side within 6 months by exceeding expectations of productivity and accuracy while migration of process (Medical Billing)• Acknowledged trainer for Six Sigma Yellow & Green Belt.• Rewarded with Team Extra Miller Award, Star Of The Month Award & Employee Of Month Award.