Jason Nuckols

Experience

• 

  Walmart

  Jan 2002 - Jan 2003

  Associate
• 

  Acxiom

  Jan 2006 - Jan 2016

  IT Process Engineer

  I made recommendations utilizing the ITSM/ITIL Capacity Planning and Management for physical and virtual servers and their respective services. I facilitated Monthly meetings with customers working through their capacity issues and concerns, opened problem tickets and alerted the appropriate stakeholders when capacity thresholds were breached,and projecting, when applicable, when their capacity will run out and when services may be impacted. I worked closely with other ITIL disciplines to make a well rounded service oriented management program. In addition to the above this role also provided me with the following:• Managed inventory for my divisions servers on the floor and worked with billing those servers out• Performance tested new Hardware and applications• Worked closely with Architecture teams and development teams on the initial design of our solutions• Solved Incident and Problem tickets on batch and transactional environments• Communicated with Client Delivery Leaders on observed Capacity trends and billing options. • Preform Weekly and Monthly analysis on our Physical and Virtual Batch/Transactional environments for leadership to help maintain and improve our Service Levels per environment Show less

• 

  Ensono

  Jan 2016 - now

  Capacity Manager

  I currently make recommendations utilizing the ITSM/ITIL Capacity Planning and Management process for physical and virtual servers and the services that run on them. I setup Monthly meetings with clients to work through their capacity issues and concerns, open problem tickets, and alert the appropriate stakeholders when capacity thresholds do breach. I utilize the data, when it is available, to project when a clients capacity could run out and when services may be impacted. I work closely with other ITIL discipline leaders to make a well rounded service oriented management program. I have had to perform system testing to feed into my capacity models utilizing various modeling strategies. This included working with the customer to setup and run jobs and scripts that will load the system down so we can find the breakpoints and scalability of a service or system. Work intimately with CA and BMC products to feed into my reports to deliver to the clients. Show less