Petar Mihajlović

Experience

• 

  Metro Srbija

  Jun 2005 - Oct 2009

  Head of IT Department

  - Introduced to the process of construction and opening of the facility - Responsible for set up, implementation and maintenance of the entire IT equipment, cash registers, telephone and computer network- Responsible for user support and for user trainings - Responsible for collecting information of user needs and creating tickets for improving system and fixing issues- Daily production of numerous reports out of a single database. - Due to additional training, I became fully qualified to work in ALC (Administration-Logistics Center), department dealing with arranging orders in direct daily contact with suppliers- Appointed for IT Security Representative, responsible for implementation of security activities regarding data protection within wholesale facility. - Participated in the fitting team that was responsible for the opening of Metro Cash&Carry facility in Nis. Show less

• 

  EUROPOS AD

  Jan 2008 - Jan 2009

  Regional Manager

  - Assigned for acquisition of new clients in Central Serbia and for keeping contact with the target group of company’s actual clients. - Responsible for presenting company’s ERP software and services at different types of events and meetings, as well as in direct contact with interested clients (small and medium companies, hypermarket chains, retail stores, hotels and restaurants).

• 

  Solera | Audatex

  Oct 2009 - now

  - Responsible for sales, software quality, data, customer trainings and second level customer support for the region of Southeast Europe. Clients (2000+) are mainly insurance companies, official bodyshops and legal experts.- As Key Account Manager responsible for implementation of new projects and for sales and post-sales activities for the market of the countries Macedonia and Montenegro. In Serbia I am responsible for sales and post-sales activities for part of small Audatex and AUTOonline customers.- Responsible for company and products presentation for SEE region from 1 on 1 meetings to presentations at major conferences.- Responsible for Net Promoter Score Survey for all SEE countries and all business brands.- As Implementation Manager and in cooperation with the team for Central Europe, responsible for maintenance and improvement of the overall system through continuous monitoring of user needs and market situation for SEE region.- Responsible for opening new SEE markets as separate countries in AXN system. Involved in preparing the overall structure and responsible for regional and language adaptations of the system.- Responsible for implementation of VI Qapter projects - online system for real-time image creation of a damaged vehicle via a mobile device and calculating repair amounts, based on taken images.- Implementation and support for online systems for detecting and preventing fraud and AUTOonline project for regulation problems and selling damaged vehicles with total loss damage assessment.- Responsible for implementation of AudaHistory and ClaimHistory projects - online system for auditing previously damaged vehicles.- Responsible for implementation of RulesCheck project - online system for auditing assessments by specified rules.- Responsible for creating and maintenance of customer and billing accounts in SEE region. - Second level support for monitoring and improving the overall accuracy of the vehicle database for the region of SEE. Show less

  • Key Account and Implementation Manager

    Oct 2009 - now

  • Project and Key Account Manager

    Oct 2009 - now

  • Quality, Data and Support Manager

    Oct 2009 - now

  • System Specialist

    Oct 2009 - now